Evening Operations Manager

Northeast Grocery; West Rutland (VT); On-site; USD 40,000 - 55,000; Full time

Job summary

Northeast Grocery is seeking a responsible individual to manage store operations during evening hours. The role involves overseeing customer service, team performance, and store merchandising.

You will ensure compliance with safety standards, address customer and operational issues, and lead the team effectively. A high school diploma is required along with 3 years of retail experience. This position offers an opportunity to make a meaningful impact in a dynamic grocery environment.

Evening and weekend availability is essential.

Qualifications

• Must be at least 18 years of age.
• Satisfactory performance reviews.
• Ability to work independently and take initiative during non-peak hours.

Responsibilities

• Provide fast, friendly customer service.
• Act as Manager on Duty during evening hours.
• Ensure proper closing procedures are followed.
• Monitor merchandise and store conditions.

Skills

Strong communication skills

Leadership skills

Ability to manage others

Initiative

Education

High School diploma or equivalent

College coursework or degree in business or related field

Tools

Computer applications including Dolphin and OLOS

Calculator

Order machines

Job description

Responsible for the successful operation of the store during evening hours. Oversee customer service, teammate performance, merchandising standards, store cleanliness, safety, and closing procedures. Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in alignment with the company’s standards and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Consistently provide fast, friendly, helpful, and efficient customer service at all times.
• Act as Manager on Duty during evening hours in the absence of the Store Manager or Co-Manager.
• Ensure that each department is staffed appropriately and operating efficiently throughout the evening.
• Ensure teammates are on task and proper closing procedures are followed.
• Address and resolve customer concerns, teammate issues, and operational disruptions in a timely, professional manner.
• Monitor merchandising and store conditions; ensure sales floors are clean, safe, and fully stocked.
• Enforce safety and sanitation standards and ensure compliance with health and safety regulations.
• Support execution of in-store promotions, seasonal transitions, and merchandising resets.
• Collaborate with Team Leaders and evening teammates to maintain store appearance and product availability.
• Ensure teammates follow dress code, timekeeping procedures, and company policies.
• Control shrink by adhering to loss prevention guidelines and enforcing store policies.
• Utilize store systems and tools to manage workflows and communicate with leadership.
• Perform other related duties as assigned by management and adhere to all company policies and procedures at all times.

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age.
• Satisfactory performance reviews.
• Strong communication and leadership skills.
• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• Ability to work independently and take initiative during non-peak management hours.
• High School diploma or equivalent.
• Available to work evenings, weekends, and holidays as required.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent.
• Three years experience in a grocery or retail environment, including supervisory responsibilities.
• Familiarity with Golub Corp. operations, systems, and procedures.
• College coursework or degree in business or related field.

PHYSICAL REQUIREMENTS

Exposure to Cold Environment Occasional 1-3 Hours

Exposure to Hot Environment Occasional 1-3 Hours

Lifting Frequent 3-5 Hours up to 50lbs

Lifting Occasional 1-3 Hours up to 75lbs

Pushing/Pulling Occasional 1-3 Hours up to 2400lbs

Sitting Occasional 1-3 Hours

Squatting/Kneeling Occasional 1-3 Hours

Twisting Frequent 3-5 Hours

EQUIPMENT USED

• Computer applications including Dolphin, OLOS, and other store systems.
• Calculator, phone, order machines, case cutter, pallet jack, stackers.
• Garbage compactor, cardboard baler, dock plates, cleaning chemicals and supplies.

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, marital status, military service, veteran status, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.