Evening Front Desk Representative

Goldfish Swim School - Fort Washington; Fort Washington (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Leadership roles

Flexible hours

Great pay

Valuable work experience

Increased social opportunities

Future references/referrals

Job summary

Goldfish Swim School - Fort Washington is seeking a Front Desk / Customer Service Representative. You will be the first point of contact for customers, process registrations and sales, and assist with events and daily operations.

This role emphasizes exceptional customer service, teamwork, and the ability to work with children in a fast-paced environment. Training is provided, with opportunities for advancement as the school grows.

Qualifications

• High school diploma or GED required.
• Intermediate level computer skills using Word, Excel and other software systems.
• Shallow Water Lifeguard, CPR, First Aid, and AED certifications required. Can be obtained through Goldfish Swim School after training is complete.
• Must be willing to train as a swim instructor.
• Ability to work with children and strong interpersonal skills.

Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties; supervises private party staff.
• Resolves customer concerns/complaints professionally.
• Greets parents and students at the front desk and checks them in.
• Maintains cleanliness of the front desk, Snack Shack, changing areas and restrooms.
• Checks voicemail and email and responds timely.
• Provides occasional administrative support for management, including the General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for instructors and management staff.
• Enforces safety rules and administers first aid when necessary.
• Fulfills other duties as assigned.

Skills

Interpersonal communication

Customer service

Phone etiquette

Organizational skills

Ability to work with children

Teamwork

Sales

Education

High school diploma or GED

Word and Excel proficiency

Shallow Water Lifeguard

CPR certification

First Aid certification

AED certification

Tools

Word

Excel

Job description

Job Title: Front Desk / Customer Service Representative

Reports to: General Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Requirements:

• Must be willing to train as a swim instructor
• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Duties and Responsibilities:

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties. Supervises private party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience:

High school diploma or GED required.

Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses:

Shallow Water Lifeguard, CPR, First Aid, and AED certifications required. Can be obtained through Goldfish Swim School after training is complete.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.