Evening Front Desk Agent

Carmel Management LLC; Fort Pierce (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a positive and friendly Front Desk Agent to deliver exceptional service to hotel guests. In this engaging role, you will assist with check-in and check-out processes, issue room keys, and ensure guest satisfaction through effective communication and problem-solving. Your ability to maintain a positive demeanor, even in challenging situations, will be key to providing guests with an outstanding experience. Join a dynamic team dedicated to hospitality excellence and make a lasting impact on every guest's stay.

Qualifications

• Friendly and outgoing personality with strong communication skills.
• Proficient in English; familiarity with hospitality industry standards.

Responsibilities

• Assist guests with check-in/check-out and issue room keys.
• Coordinate with housekeeping and answer guest inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Computer Literacy

Hospitality Standards Knowledge

Education

High School Diploma

Job description

Job Summary: We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

1. Monitor and maintain knowledge of hotel operations and activities
2. Take reservations and answer questions via phone, email, and in-person
3. Build rapport with guests and identify their needs through friendly conversation and open-ended questions
4. Describe the features and amenities of guest rooms
5. Ensure compliance with health and quality standards

Qualifications

1. Friendly and outgoing personality
2. Familiarity with hospitality industry standards
3. Proficient in English; knowledge of other languages is a plus
4. Computer literacy
5. Able to resolve issues with a customer-focused orientation
6. Able to lift 30 pounds