EV Service Documentation Specialist

Orange EV; Garden City (KS); On-site; USD 65,000 - 95,000; Full time

Job summary

Orange EV is seeking an Electric Vehicle Service Technical Writer to transform complex engineering knowledge—from high-voltage powertrain to Battery Management Systems—into clear, accurate documentation for technicians, customers, and partners to work safely and confidently with our zero-emission Class 8 trucks.

You will own the full documentation lifecycle: researching with engineering and service teams, authoring manuals and SOPs, and maintaining content as our vehicles and software evolve.

Qualifications

• Proven ability to produce clear, accurate documentation from complex technical materials.
• Strong interviewing and research skills to capture technical details from engineers and technicians.
• Experience with MadCap Flare, Oxygen XML, Confluence or equivalent tools.

Responsibilities

• Author and maintain service manuals, diagnostic guides, high-voltage safety procedures, and repair instructions for Orange EV Class 8 electric trucks.
• Develop Operator, Maintenance and Service documents that translate complex EV systems into accessible, user-friendly content.
• Partner with Service Support and Engineering teams to ensure documentation reflects current product configurations and field learnings.
• Maintain SOPs for service workflows, including delivery inspections, high-voltage safety lockout/tagout, and warranty claim processes.
• Support Technical Training with reference materials and job aids aligned with curricula.
• Document field service bulletins and technical service updates as product changes are released.
• Manage content revision control, version tracking, and translation coordination for all technical content.
• Validate documentation accuracy through SME reviews and vehicle/system testing when appropriate.
• Maintain consistent style, tone, and format across documentation in line with Orange EV brand and safety standards.
• Build and manage content within a CMS/LMS for scalable access.
• Collaborate with Technical Training to align docs with hands-on training and competency benchmarks.
• Partner with OEMs and suppliers to obtain and incorporate component-level documentation.

Skills

Technical writing

Interviewing skills

Research skills

MadCap Flare

Oxygen XML

Confluence

CMS / LMS

MS Office

Project management

High-voltage safety content

Education

Bachelor's degree in Technical Communication, English, Engineering, or related field

Tools

RoboHelp

CSS

HTML

XML

DITA

Markdown

Job description

Orange EV is seeking an Electric Vehicle Service Technical Writer to transform complex engineering knowledge—from high-voltage powertrain to Battery Management Systems—into clear, accurate documentation for technicians, customers, and partners to work safely and confidently with our zero-emission Class 8 trucks.

You will own the full documentation lifecycle: researching with engineering and service teams, authoring manuals and SOPs, and maintaining content as our vehicles and software evolve.