ETF Servicing - Analyst

JPMorgan Chase & Co.; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an ETF Operations Analyst within the Fund Servicing team in Boston.

You will support the Basket Operations Team responsible for ETF servicing, maintain client relationships, and assist with ETF record keeping and capstock activity. The role involves daily management of trading activity, ETF order resolutions, collateral processing, and KPI reporting, with opportunities to collaborate with technology to improve processes.

Qualifications

• Bachelor’s degree and 1+ years of industry experience.
• Strong analytical, prioritization, organizational, and time management skills.
• Ability to work in a global operating environment and a matrix management organization.
• Ability to build and maintain effective working relationships with clients and counterparties.

Responsibilities

• Be responsible for the daily management of a client’s trading activity including reviewing reconciliation breaks on Shares and Valuation and related client queries.
• Be responsible for ETF order inquiries and resolutions; ensure timely, accurate responses to Aps and issuers.
• Maintain a daily settlements Dashboard with the status of all open and settling orders; track KPIs for ageing breaks.
• Facilitate collateral management: validation, processing, and release of ETF order cash in line with control standards.
• Return collateral following subsequent settlements in accordance with policy and client agreements.
• Manage AP communications for incoming/outgoing wires; initiate and monitor wire requests for collateral, cash components, and order fees.
• Produce and distribute collateral reporting to Aps and ETF issuers; maintain transparency on requirements, movements, and balances.
• Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF and TA deliveries.
• Partner with technology and change teams to scale processes, enhance resiliency, and automate manual touchpoints.
• Participate in industry working groups, initiatives and current events related to ETF, as well as discussions with Fund Sponsors looking to launch new ETF products.
• Uphold regulatory and control standards and provide monthly KPI reporting to clients and senior management.

Skills

Analytical skills

Time management

Organizational skills

Prioritization

Quick learner

Education

Bachelor’s degree

Tools

Advanced Excel

AI-powered analytics tools

Job description

We welcome you to join one of the world’s top five most admired and prominent companies. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Come join us to be the best financial services company in the world which is formed to foster a creative, inclusive work environment that always values employees’ personal and professional development. As an ETF Operations Analyst within the Fund Servicing team, you will be supportingour Basket Operations Team that is responsible for the ETF Servicing offering at JP Morgan. You will foster and maintain solid working relationships with clients and Authorized Participants.You will also support internal groups within the broader division with respect to ETF record keeping and capstock activity.

Job responsibilities

• Be responsible for the daily management of a client’s trading activity including reviewing reconciliation breaks on Shares and Valuation and related client queries
• Be responsible for ETF order inquiries and resolutions; ensure timely, accurate responses to Aps and issuers.
• Maintain a daily settlements Dashboard with the status of all open and settling orders; track KPIs for ageing breaks.
• Facilitate collateral management: validation, processing, and release of ETF order cash in line with control standards.
• Return collateral following subsequent settlements in accordance with policy and client agreements.
• Manage AP communications for incoming/outgoing wires; initiate and monitor wire requests for collateral, cash components, and order fees.
• Produce and distribute collateral reporting to Aps and ETF issuers; maintain transparency on requirements, movements, and balances.
• Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF and TA deliveries.
• Partner with technology and change teams to scale processes, enhance resiliency, and automate manual touchpoints.
• Participate in industry working groups, initiatives and current events related to ETF, as well as discussions with Fund Sponsors looking to launch new ETF products.
• Uphold regulatory and control standards and provide monthly KPI reporting to clients and senior management.

Required qualifications, capabilities, and skills

• Bachelor’s degree and 1+ years of industry experience.
• Quick learner both technical knowledge and systems.
• Strong analytical, prioritization, organizational, managerial and time management skills.
• Ability to be effective in a global operating environment and a matrix management organization.
• Ability to build and maintain effective working relationships with clients and counterparties.

Preferred qualifications, capabilities, and skills

• ETF industry experience .
• Advanced Excel skills.
• Strong knowledge of complex corporate actions and dividend income.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.