Estimator Restoration Services

FirstCall Restoration; Grimes (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay based on experience

Ongoing training and development

Strong, values-driven culture

Opportunities for advancement

Job summary

FirstCall Restoration is seeking an experienced Estimator to assess damage and prepare detailed restoration estimates for homeowners and insurance professionals. The role requires meticulous attention to scope, measurements, and documentation, with collaboration across Project Managers, Production, and Administrative teams to ensure accurate, timely estimates.

The ideal candidate will have restoration estimating experience, strong communication skills, and a drive to deliver high-quality work

Qualifications

• Strong attention to detail and organization required.
• Excellent written and verbal communication with homeowners, adjusters, and teams.
• Experience with restoration estimating is preferred.
• Willingness to learn and adapt to company processes.

Responsibilities

• Meet with homeowners, adjusters, and others to understand project needs.
• Inspect properties and document damage, developing detailed scopes of work and estimates.
• Develop accurate estimates using company-approved estimating software and processes.
• Prepare and submit estimates and documentation to insurance carriers and other parties.
• Collaborate with Project Managers, Production, Sales, and Administrative teams to ensure smooth handoffs and execution.

Skills

Attention to detail

Organizational skills

Clear communication

Problem-solving

Independent worker

Willingness to learn

Tools

Estimating software

Job description

Estimator – Restoration Services

Why We Exist

At our core, we believe in meeting people in their time of need so they can focus on what matters.

When disaster strikes—whether from water, fire, storm, or unexpected damage—our customers are often overwhelmed and uncertain about what comes next. Our job is to bring clarity, confidence, and craftsmanship into chaotic moments.

As an Estimator, you play a critical role in that process. You are often one of the first people helping a customer understand what needs to happen, what the restoration process will look like, and how we can help.

We don’t just estimate repairs—we help restore peace of mind. And that starts with the people on our team.

We live our values every day:

• Always Growing — We pursue knowledge, sharpen our skills, and continuously improve.
• Do the Right Thing — We act with integrity, even when no one is watching.
• No Jerks — We treat teammates, customers, and partners with respect. Culture matters.
• Pride in Everything — From communication to craftsmanship, we take ownership of our work.

If those values resonate with you, you’ll fit right in.

About the Role

We are looking for a Restoration Estimator who can accurately evaluate property damage, develop detailed estimates, and clearly communicate the scope of work to customers, adjusters, and our production team.

This role combines technical knowledge, attention to detail, customer service, and problem-solving.

As an Estimator, you will inspect properties, document damage, develop scopes of work and estimates, communicate with insurance professionals, and work closely with Project Managers and other internal teams to ensure projects are properly prepared for production.

The ideal candidate is someone who is organized, detail-oriented, comfortable talking with people, and takes pride in getting the details right.

What You'll Do

Customer Communication

• Meet with homeowners, property managers, adjusters, and others to understand project needs
• Explain the scope of work and restoration process in a clear and professional manner
• Set appropriate expectations regarding the work being performed
• Communicate professionally and empathetically with customers who may be experiencing a stressful situation
• Build trust and confidence through consistent communication and follow-through

Property Inspection & Scope Development

• Conduct detailed property inspections to identify damage and restoration needs
• Document affected areas through photographs, measurements, notes, and other required documentation
• Determine the appropriate scope of work based on the observed damage and applicable industry standards
• Identify potential hidden damage, additional work, or project considerations
• Collaborate with production teams to ensure scopes are practical and achievable

Estimating & Documentation

• Develop accurate, detailed estimates using company-approved estimating software and processes
• Ensure estimates accurately reflect the documented scope of work
• Maintain organized job documentation, photos, measurements, and notes
• Review estimates for accuracy, completeness, and consistency before submission
• Prepare and submit estimates and supporting documentation to insurance carriers, adjusters, and other parties as required
• Complete estimates within established company timelines

Insurance & Adjuster Communication

• Communicate with insurance adjusters regarding scope, pricing, and project requirements
• Respond to estimate questions and requested revisions professionally
• Prepare documentation to support necessary repairs and changes in scope
• Identify and communicate discrepancies between the observed damage and existing scopes
• Work toward fair and accurate resolutions while maintaining the company's commitment to doing the right thing

Team Collaboration

• Work closely with Project Managers, Production, Sales, and Administrative teams
• Provide clear handoffs and communicate important project details
• Help ensure the production team understands the approved scope before work begins
• Identify potential issues early and communicate them before they impact the project
• Participate in ongoing training and process improvement

What Success Looks Like in This Role

• Estimates are accurate, detailed, and submitted on time
• Scopes clearly communicate what work needs to be completed
• Customers understand the restoration process and feel confident in our team
• Adjusters receive professional, well-supported documentation
• Project Managers and Production teams receive clear and complete project information
• Potential issues are identified before they become costly problems
• Estimates require minimal avoidable revisions
• Jobs are set up for a smooth transition from estimating to production
• You continuously improve your estimating knowledge, technical skills, and understanding of restoration

What We're Looking For

We are looking for someone who:

• Has strong attention to detail
• Is organized and able to manage multiple projects
• Communicates clearly and professionally
• Can confidently interact with homeowners, adjusters, subcontractors, and internal teams
• Is comfortable working independently while also being a strong team player
• Takes ownership of their work and follows through
• Can identify problems and find solutions
• Is willing to learn and continuously improve
• Understands that accuracy and documentation matter
• Takes pride in delivering high-quality work

Restoration or construction estimating experience is preferred , but we are also willing to consider candidates with strong construction knowledge, project coordination experience, or a demonstrated ability to learn quickly and work accurately.

Why You'll Want to Work Here

We believe great work starts with great people—and great culture.

You’ll be part of a team that:

• Supports your professional growth ( Always Growing )
• Makes decisions based on integrity ( Do the Right Thing )
• Values respect and teamwork ( No Jerks )
• Takes pride in delivering exceptional results ( Pride in Everything )

We offer:

• Competitive pay based on experience
• Opportunities for advancement
• Ongoing training and development
• A strong, values-driven culture
• The opportunity to develop technical and leadership skills
• The chance to do meaningful work that truly helps people

If you're someone who takes pride in getting the details right, enjoys solving problems, and wants to make a difference for people when they need it most, we'd love to meet you.