Essential Functions
- Estimating/Sales— fundamental understanding of multiple types of roof systems including but not limited to concrete tile, shingles, decking, EPDM, built‑up roofing, TPO, PVC, metal roofing, siding, roof pavers, coatings, and roof‑related sheet metal, below‑grade waterproofing and self‑adhered membranes.
- Must be able to read plans (digital and paper) to measure and calculate budgets via EDGE Platform.
- Reading and interpreting Scope‑Related specifications.
- RFIs & Addendum (conflicting details & clarification).
- Roof Inspections & estimate projects based on on‑site evaluations (retro work).
- Review labor requirements for projects with Superintendents prior to bid.
- Creating detailed proposal based on bid documents and/or roof measurements and conditions, noting job‑specific inclusions and exclusions.
- Update CRM system with bid details and schedule follow‑up date with customer until job is either won or lost.
- If unable to meet bid deadlines, work with Sales & Estimating Manager to reassign another Estimator and/or contact customer for possible bid extension.
- Cultivating existing and new customer relationships through Business Development / Business Retention efforts (meetings, events, lunches, etc.).
- Communicate with management as to the status of ongoing bids.
Project Management
- Project Management—shall manage each Sold Project from “cradle to grave.”
- Upon receipt of contract, Project Manager must verify key items within the contract: scope of work, contract price can still be honored (by verifying project schedule & budgets), project schedule, plans date, pages, etc. at time of bid.
- Project Manager is the first line of communication with the Contractor/Owner/Builder(s).
Job Set‑up
- Job Set‑up: This is where the estimator ensures all project documents are ready before sending to accounting.
- Reach out to customer to advise receipt of executed contract.
- Review & Prepare Budget in Estimating platform (EDGE).
- Create a comprehensive Schedule of Values to be submitted to the customer as an addendum/exhibit to the contract.
- Complete the submittal process with your assigned Estimating Assistant within 10 business days.
- Complete Roof Manufacturer’s Warranty Registration Process, if applicable.
- Work with Project Management Assistant to update CRM (360/Salesforce) with contract value, job number and preliminary construction schedule.
Managing Projects Sold
- Work closely with production team and purchasing to ensure TORC has everything needed to start the project on time such as materials, manpower and equipment.
- Schedule and attend an on‑site pre‑construction meeting with TORCSuper and Safety Department to identify staging, loading and safety details/concerns before sending crew(s).
- Manage any scope of work changes/impacts directly with the Customer (change orders) within 48 hours.
- Coordinate with TORC super, Contractors Project Manager and other trades on the job as needed to maintain safety, quality of work and schedule.
- Coordinate Roof Manufacturer’s Final Inspection with TORC Superintendent and Job Manager, if applicable.
- At times, may need to assist Accounting with debt collection.
Customer Experience
- Customer Experience: Oversee Customer’s overall experience with the company is a positive one.
- Respond to emails, phone calls, and all forms of communication in a timely and professional manner.
- Address customer concerns immediately with accuracy, urgency, and active listening; provide solutions before being asked.
- Maintain consistent communication with customers throughout the bidding, contract, and project lifecycle.
- Meet with customers regularly to develop and strengthen business relationships (ex: site visits, lunches, events, project check‑ins).
- Set clear expectations and ensure alignment between proposal, contract, and project execution.
- Proactively communicate project updates, changes, and potential impacts to maintain trust and transparency.
- Ensure all customer interactions reflect TORC’s standards for professionalism, reliability, and service.
Travel
Travel within the Las Vegas valley and the outskirts of the valley will be necessary to do job walks and meet with customers; out‑of‑state travel may occur occasionally, in this case, advance notice will be provided.
Other Duties
Other Duties – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice based on the company’s needs.
Competencies
- Communicate Proficiently to customers and coworkers in a respectful manner.
- Computer Literate – Internet, Adobe, MS Office, Salesforce, EDGE Estimating.
- Organized & Results Driven.
- Stress Management/Composure in stressful situations.
- Teamwork Oriented.
Work Environment
Work Environment – While performing the duties of this job, the employee will be in an office environment with moderate temperature and noise levels. However, when inspecting roofs, you will be exposed to the elements and traffic conditions due to driving.
Safety
Safety – Every Employee is responsible to follow proper safety standards by being aware of their surroundings, their actions, and the actions of others.; it is your responsibility to lead by example. Employees will be provided with the standard safety training necessary to complete the performance of duties.
Physical Demands
Physical Demands – The position requires driving either personal vehicle (car allowance) or company vehicle to appointments. Carrying and setting ladders for roof access is required (lifting at least 75lbs), opening & closing roof hatches are all part of this position and require a certain amount of skill & fitness.
Position Type / Working Hours
Position Type/Expected Hours of Work: This is a full‑time salaried position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m., however it may require additional time depending on workload.
Preferred Education and Experience
High School diploma or GED
Equal Employment Opportunity
To provide equal employment and advancement opportunities to all individuals, employment decisions at TORC are based on merit, qualifications, and abilities.
The company does not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, gender identity, or any other characteristic protected by federal or state law.
TORC will make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in undue hardship. This policy governs all aspects of employment.
At TORC, equal employment is not only a legal commitment; it is a moral commitment as well. If you have questions or concerns about any type of discrimination in the workplace, you are encouraged to bring these questions or issues to the attention of your manager, Senior Leadership Team or Human Resources.
The company will investigate and attempt to resolve the matter. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.
Diversity
It is the policy of TORC to provide a professional workplace environment where all employees are encouraged to perform to the best of their ability and where expectations of their performance are not determined or influenced by stereotypical attitudes toward race, religion, national origin, age, gender, gender identity or gender preference.