Estimator In Training

Hansen Collision, Inc.; Allendale Charter Township (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO - paid time off

Parental leave

Holidays (6)

Health insurance from day 1

401(k) with company match

Life insurance

Education opportunities

Safety eyewear program

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator in Training to work closely with a lead estimator. You will learn to diagnose and prepare vehicle repair estimates per company guidelines and insurance requirements.

The role emphasizes accurate mapping, photos, and communication with customers to drive a high close-rate. Responsibilities include coordinating with production, updating customers, and supporting insurance claim re-inspections.

Qualifications

• High school diploma or GED required.
• Prior customer service experience.
• Must complete 16 I-CAR units within 12 months of employment.

Responsibilities

• Greet customers at repair drop-off and build rapport.
• Map vehicle damage with customer and identify WOW opportunities.
• Prepare and finalize estimates using Repair Planning Template.
• Upload photos and notes to CCC One and coordinate with production queue.
• Notify production and review estimates during teardown and after teardown.
• Call customers to review estimates and promise dates, update regularly.

Skills

Communication skills

Computer literacy

MS Office knowledge

Judgment & decision making

Education

High school diploma/GED

I-CAR training 16 units within 12 months

Tools

Photo-imaging software

Job description

Company:

Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success?

Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.

Key Job Responsibilities:

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer (previous, current loss, WOW opportunities).
• Handles repair mapping, takes initial photographs.
• Uploads photos and notes to CCC One, along with arrival time, etc.
• Notifies production that vehicle has arrived and places in production queue.
• Verifies estimate during teardown.
• Finalizes estimate using proper Repair Planning Template.
• Works with repair team to make sure notations on windshield are correct and complete.
• Puts together final parts list.
• Uses Promise Date Caculator to set promise date.
• Calls customer to review estimate and promise date.
• Updates customer regularly (with frequency, according to standards determined by management).
• Participates in and contributes to the regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day.
• Schedules with customer.
• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
• Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.

Education and/or Experience Required:

High school diploma/GED required. Prior customer service experience. Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment. Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.

Required Skills/Abilities:

• Excellent communication skills.
• Computer literate.
• Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

Other Requirements:

• Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage.
• Must possess clear vision in providing an accurate estimate of a vehicle’s damage.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$18 - $24 / Hourly Compensation is commensurate with skill, education and experience. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.