Estimator (ID# 790)

Volarify; Livonia (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Volarify in Livonia, MI is seeking an Estimator to develop and manage estimates across residential, commercial, and industrial lines. You will meet with clients, prepare accurate proposals in Xactimate, review budgets, and track costs through project completion.

The role emphasizes strong customer service, adherence to local codes, and the ability to coordinate with crews and management to deliver on time and within budget.

Qualifications

• Fluent English and strong communication skills.
• Experience handling customer interactions and inquiries.
• Familiarity with MSDS/SDS safety data and job relevance.

Responsibilities

• Build and maintain local client relationships with insurers, businesses, and municipalities.
• Create accurate estimates using Xactimate and ensure proper documentation.
• Monitor budgets, schedules, and invoices to keep costs on track.
• Coordinate with trades and management to complete projects on time and safely.
• Assist in developing training and process improvements.

Skills

English literacy

Customer service

Communication skills

MSDS/SDS knowledge

Tools

Xactimate

Microsoft Office

Job description

Estimator

Location: Livonia, MI

Position Overview

The Estimator position is the second level in our Estimating track and is achieved after completion of new-hire training tasks. This position will be responsible for creating and managing estimates and jobs in the residential, commercial, and industrial lines of business.

The Estimator will meet with clients, develop quality and competitive estimates using Xactimate software, manage work through completion, review budgets, and communicate progress with clients and management. Estimators will review invoices and labor timely to ensure costs are included in job costs monthly. Upon completion of required training, qualified candidates will achieve the appropriate Estimator title and position.

Responsibilities

• Establish and maintain local-area clientele in a position to refer losses. Clientele is primarily insurance adjusters but may also include community business owners, schools, and municipalities.

• Create accurate floor plans in Xactimate Sketch.

• Maintain working knowledge of applicable building codes.

• Create and adhere to acceptable budgets and address overages as they present themselves.

• Follow company naming conventions for estimates, revised estimates, proposals, change orders, and related documentation.

• Demonstrate knowledge of all applicable local building codes.

• Maintain a construction schedule and work with trades and management to ensure work is completed on time. Identify and present solutions when additional resources are needed.

• Demonstrate proficiency with source removal, decontamination, mitigation, containment, ventilation, contents, and deodorization techniques.

• Demonstrate proficiency with investigative demolition, controlled demolition, decontamination structure cleaning, and deodorization services.

• Participate in continued company training, including basic Xactimate training, as preparation for passing the applicable Estimator Level 1, 2, or 3 User Certification test, depending on the Estimator role.

• Independently manage assigned work.

• Maintain vehicle safety and maintenance inspections and keep vehicles in a clean, serviceable condition.

• Complete all accident, injury, and incident reporting forms as required and in a timely manner.

• Demonstrate strong analytical, quantitative, and problem-solving skills.

• Maintain excellent verbal and written communication skills.

• Assist in development and continuous improvement efforts to establish the company as a world-class organization in the industry.

• Comply with company and department policies, procedures, guidelines, and standards.

Requirements

• Develop and maintain a client book of business appropriate to the Estimator, Senior Estimator, General Estimator, or Executive General Estimator level.

• Serve as the primary contact with owners, adjusters, and consultants.

• Develop project scopes, negotiate terms, and establish agreements with customers.

• Use company standards when formatting estimates and related documentation.

• Coordinate after-hours emergency services as directed, including board-ups, water damage, fire and smoke damage, and vandalism response.

• Consistently identify potential site hazards, including asbestos, lead paint, mold, and other environmental hazards.

• Conduct oneself professionally and courteously at all times.

• Proactively convey information and respond promptly to requests for information.

• Apply industry TPA Program standards and ensure compliance with applicable requirements.

• Demonstrate a comprehensive understanding of customer service principles and practices.

• Work effectively under time constraints to meet specific timelines.

• Maintain strong attention to detail and a keen sense of responsibility for safeguarding other people's property and information.

• Attend company-sponsored operations and safety training courses as required.

Qualifications

• English literacy and fluency.

• Understanding of MSDS/SDS data sheets and their applicability to jobs.

• Ability to follow company estimate-formatting standards for Xactimate estimates, proposals, and related documents.

• Extensive customer service experience.

• Advanced Microsoft Office skills and experience with Xactimate.

• Professional demeanor and appearance with excellent telephone skills.

• Ability to work well with others and maintain professional interactions with coworkers and vendors.

Physical Demands

• Frequent lifting of over 50 lbs. unassisted.

• Sitting for extended periods of time.

• Manual dexterity required for keyboarding and other repetitive tasks.

• Ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation and Benefits

Our Client offers competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.