Estimator

Gerber Collision (Wisconsin), Inc; Town of Wausau (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

Paid parental leave

6 paid holidays

Health insurance day 1

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer experiences while creating accurate estimates and coordinating repair needs with customers and insurance companies. The role involves assessing vehicle damage, documenting repairs, and aligning with team KPIs to ensure smooth repair processes.

Candidates should have at least 1 year of experience, knowledge of OE guidelines, basic computer skills, and willingness to complete I-CAR training.

Qualifications

• Minimum 1 year experience in a similar role
• Knowledge of repairs and OE guidelines
• Awareness of where to look for answers
• Reliable and organized with strong communication skills

Responsibilities

• Document all customer interactions accurately and timely
• Guide customers through the repair process and keep them informed
• Ensure compliance with insurance client requirements and processes
• Adhere to WOW Operating Ways for customer drop-offs and planning
• Communicate customer requests to appropriate team members
• Maintain KPI targets for the repair facility
• Participate in production walks and team meetings
• Support team members as needed

Skills

Customer service

Attention to detail

Communication

Team collaboration

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

I-CAR Training (willing)

Job description

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success?

Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans,

Job Description

The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process.

The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal.

The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPIs by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Role and Requirements

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$46,800 - 80,000+ / year based on experience