Estimator

Mobile Auto Solutions, LLC; Mundelein (IL); In loco; USD 60.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual PTO

Parental Leave

Medical Insurance Day 1

401(k) Match

Voluntary Daily Pay

Descrizione del lavoro

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs in partnership with insurance providers. You will document all interactions, update customers and insurers, and work with the management team to meet the facility's KPIs while upholding the company's core values of honesty, integrity and respect.

The role requires a High School Diploma, basic computer skills, knowledge of repairs and OE

Competenze

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Mansioni

• Document and update customer interactions with pertinent details.
• Provide accurate, timely information guiding customers through the repair process.
• Ensure compliance with insurance client requirements and processes.
• Communicate customer requests to appropriate team members.
• Support daily production walks and team needs to meet KPIs.
• Uphold WOW Operating Way and company core values.

Conoscenze

Awareness to find answers

Basic computer skills

Compliance for DRP’s (1 year)

I-CAR training willingness

Valid driver's license

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

Role and Requirements

• Ensure every customer interactionis documented, updated efficiently and accurately with pertinent details

• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that theyreceive excellent customer service

• Ensure compliance with all insurance client requirements, processes and metrics

• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery

• Communicate all customer requests and needs to appropriate team members

• Provides positive energy when greeting customers in person and on the phone

• Understanding of all required Insurance programs and procedures

• Participate in daily “production walks” with the Management Team, as required

• Support all team members when required

• Participate in monthly Health & Safety and staff meeting (if required)

• Attend training, information sessions and workshops recommended by Store Manager

• Maintain the store's KPI’s by maximizing role performance

• Uphold the company's Core Values : Honesty, Integrity & Respect

Education and/or Experience Required

• Knowledge of Repairs and OE Guidelines

• High School Diploma or equivalent

• Awareness of where to look for answers

• Basic Computer Skills

• Compliance for DRP’s Minimum of 1-year experience

• Must be willing to complete I-CAR Training

• Valid Driver’s License

Required Skills/Abilities

• Awareness of where to look for answers

• Basic Computer Skills

• Compliance for DRP’s Minimum of 1-year experience

• Must be willing to complete I-CAR Training

• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans

• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

• 6 paid holidays annually

• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

• 401(k) Retirement Plan with company match

• Employer Paid Short-Term Disability & Life Insurance

• Additional Voluntary Life Insurance

• Continuing Education Opportunities

• Free Prescription or Non-Prescription Safety Glasses annually

• Annual Voluntary Uniform Stipend

• Voluntary Daily Pay option available

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Pay: $60,000 - $150,000 a year.

Compensation is commensurate with skill, education and experience.

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