Estimator

Gerber Collision & Glass; Matteson (IL); On-site; USD 65,000 - 160,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave (2 weeks)

6 paid holidays

Medical/Dental/Vision Insurance from D

401(k) with company match

Short-Term Disability & Life Insurance

Education Opportunities

Free Safety Glasses

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to provide accurate auto repair estimates and coordinate repairs with customers and insurers. You will document all interactions, guide customers through the repair process, and ensure compliance with program requirements.

The role emphasizes teamwork, participation in daily production walks, and adherence to WOW operating methods. A minimum of 1 year experience and a valid driver’s license are required.

Qualifications

• Minimum of 1 year experience required in auto repair estimating.
• I-CAR Training or willingness to complete required.
• Valid Driver's License required.
• Knowledge of repairs and OE guidelines preferred.
• Familiarity with DRP processes is a plus.
• Basic computer skills for estimating software.

Responsibilities

• Provide exceptional customer experience while creating estimates.
• Coordinate repair needs and communicate with customers and insurance companies.
• Document interactions and update customers and team on the repair process.
• Ensure compliance with insurance program requirements and WOW operating standards.
• Participate in daily production walks and team meetings as required.
• Support team members and contribute to KPIs of the repair facility.

Skills

1 year experience

I-CAR Training

Valid Driver's License

Knowledge of Repairs & OE Guidelines

DRP Compliance

Basic Computer Skills

Job description

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's
• Minimum of 1-year experience required, Knowledge, Skills, & Abilities
• Must be willing to complete I-CAR Training
• Valid Driver's License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Pay: $65,000 - $160,000 a year. This position is commission-based, with earnings directly tied to individual production and performance.

#ABTNORTH At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.