Estimator

Boyd Group; Franklin (KY); On-site; USD 63,000 - 77,000; Full time

Job summary

The Boyd Group in Franklin, KY is seeking a customer-focused team member to join our repair operations. You will document customer interactions, guide clients through the repair process, and ensure compliance with insurer requirements. A strong emphasis on accuracy and teamwork drives success.

We offer a competitive salary of $70,000+ per year, comprehensive benefits, and ongoing training. If you enjoy fast-paced environments and helping customers navigate complex claims, this role is for you.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of relevant experience.
• Basic Computer Skills.
• Awareness of DRP compliance.
• I-CAR Training (preferred).
• Valid Driver’s License.

Responsibilities

• Document and update all customer interactions with relevant details.
• Guide customers through the repair process with timely information.
• Ensure compliance with insurance client requirements and metrics.
• Adhere to WOW Operating Ways for drops, planning, and communication.
• Relay customer requests to the appropriate team.
• Greet customers warmly in person and by phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with management.
• Support team members as needed.
• Attend Health & Safety and staff meetings when required.
• Participate in training sessions and workshops.

Skills

Customer service

Documentation

Basic computer skills

Insurance processes

Education

High School Diploma or equivalent

I-CAR Training

Valid Driver’s License

Tools

DRP Procedures

OE Guidelines

Job description

KY Franklin - 130015 We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details


• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service


• Ensure compliance with all insurance client requirements, processes and metrics


• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery


• Communicate all customer requests and needs to appropriate team members


• Provides positive energy when greeting customers in person and on the phone


• Understanding of all required Insurance programs and procedures


• Participate in daily \"production walks\" with the Management Team, as required


• Support all team members when required


• Participate in monthly Health & Safety and staff meeting (if required)


• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Required Knowledge, Skills, & Abilities Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Must be willing to complete I-CAR Training Valid Driver’s License

Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details: $70,000+ annually depending on closed sales per week

At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.