Estee Lauder Counter Manager - Full Time

Belk, Inc. & Belk eCommerce LLC.; United States; Sur place; USD 25 000 - 39 000; Temps partiel

Résumé du poste

Belk, Inc. & Belk eCommerce LLC. is seeking a Beauty Counter Manager to lead a fast-paced beauty department, drive sales, and build strong client relationships. You will guide a team, execute promotions and events, and engage customers with expert beauty knowledge.

You'll leverage clienteling tools and omnichannel strategies to grow loyalty, while maintaining store standards and delivering exceptional service in a dynamic environment.

Qualifications

• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule including nights, weekends, and holidays.
• Must regularly move around store areas and assist customers.

Responsabilités

• Demonstrate ownership, accountability, and initiative to achieve store objectives and key metrics.
• Create memorable store experiences through team, vendor, customer, and community relationships.
• Lead team in delivering excellent customer service, driving sales, and executing promotions and events.
• Foster a positive store culture by sharing successes and recognizing associates.
• Build product knowledge and apply suggestive selling to engage customers.
• Drive repeat client interactions as a trusted resource.
• Support onboarding and ongoing learning for associates and Beauty Advisors.
• Coordinate with store leaders to align schedules with business needs and events.

Connaissances

Customer service

Team leadership

Sales driven

Vendor relations

Outils

Smartphones

Tablets

Windows OS

Description du poste

The Beauty Counter Manager drives personal and team results within an assigned brand, demonstrating a passion for building personalized client relationships and sharing a genuine enthusiasm for cosmetic, beauty, and fragrance trends. This role utilizes engaging selling behaviors and strategies to enhance customer experience, while executing promotions, special events, and customer outreach initiatives. The Beauty Counter Manager possesses a competitive drive and entrepreneurial confidence to excel in a fast-paced commission environment.

This is an hourly position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Lead team in providing excellent customer service, driving sales, achieving goals, and executing successful promotions, special events, and customer outreach to advance beauty business.
• Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and enhance customer service.
• Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends to create exciting customer engagement.
• Drive repeat client interactions as a knowledgeable and trusted resource.
• Enhance team’s selling skills by assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning.
• Connect with Beauty Advisors through team meetings and one‑on‑one touch bases to review goals and performance results.
• Ensure associates are well‑informed and confident in speaking to available inventory and assortment.
• Leverage clienteling tools and technology to provide a personalized and seamless omnichannel experience.
• Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
• Support team with merchandising product, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards daily.
• Align presentations with vendor and company directives.
• Partner with store leaders to ensure team schedules align with business needs, traffic plans, and event strategies to maximize associate and department productivity.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting focus based on evolving business needs.
• Lead shortage control and inventory accuracy in designated areas by executing price changes, product transfers, and processing damaged items timely.
• Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.

Skills and Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self‑directed and able to work with minimal supervision in a deadline‑driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows‑based operating systems.

1+ years of retail experience and a dedication to customer service excellence.

Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

Must regularly move around all store areas and be accessible to customers.

Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Comfortable with and enjoy assisting customers with makeup application and skincare services.

Associates must maintain all required professional licenses and certifications, including any state‑specific demonstrator or cosmetology licenses, as required by applicable state and local regulatory boards.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast‑paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company‑wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

Accessibility Guidelines

Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We’re constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines. If you can’t access information on belkcareers.com due to a disability, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 to help you with the application process.

We are an Equal Opportunity Employer Belk is an equal‑opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.