Estate Host Concierge

Meadowood Napa Valley; Louisiana (MO); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Employee discounts

Flexible spending account

Health savings account

Life insurance

Vacation

Sick Pay

Paid holidays

Referral program

Daily employee meals

Uniforms

On site parking

Wine classes

Job summary

Meadowood Napa Valley seeks an Estate Host to deliver personalized hospitality and seamless guest journeys in the heart of Napa Valley. You will serve as a dedicated contact, craft bespoke itineraries, and coordinate cross-department services to exceed guest expectations.

With 2–3 years in hospitality leadership and proficiency in Opera/V1, you’ll build lasting relationships, manage guest preferences, and support Forbes-standard service throughout the stay.

Qualifications

• 2-3 years in hotel/hospitality leadership roles.
• Bachelors or Associates Degree preferred.
• Experience with Opera or similar hotel OS is required.
• Proficient in Outlook, Excel and Word.
• Familiarity with concierge itinerary tools and planning.

Responsibilities

• Create personalized experiences and foster guest loyalty through relationships.
• Conduct pre-arrival outreach and post-stay follow-up with a loyal guest database.
• Provide warm welcome, property orientation, and itinerary overview.
• Craft immersive itineraries and record guest feedback to elevate future experiences.
• Communicate timely responses to calls and emails; collaborate across departments.
• Uphold Forbes standards and nurture Napa Valley community relationships.

Skills

Hospitality leadership

Concierge excellence

Guest relationship building

Wine knowledge

Strong communication

Education

Bachelor's or Associate's Degree (preferred)

Tools

Opera

V1

Outlook

Excel

Word

Concierge Itinerary Tools

Job description

Position Summary

Meadowood Napa Valley provides an enhanced guest recognition and referral program building on our 50-year legacy of strong and impactful relationships, cultivating frequent and loyal patrons who choose to call Meadowood Napa Valley their home and center for wine and cultural enrichment in Napa Valley.

Meadowood Estate Hosts and the Concierge Team are the main points of contact for each Meadowood guest before, during, and after their stay. Guests experience a true sense of gracious and personalized hospitality, feeling as if they have been welcomed into our home, and that their motivations for visiting Napa Valley are seen and fully nourished with an expert level of planning and care.

Position Responsibilities & Work Activities

• Create personalized experiences that foster guest loyalty by serving as a dedicated point of contact and building meaningful relationships through a deep understanding of each guest’s preferences and motivations.
• Conduct thoughtful pre-arrival outreach and post-stay follow-up while maintaining an organized and accurate database of loyal guests to support meaningful, ongoing relationships.
• Provide a warm welcome, property orientation, and itinerary overview upon arrival
• Craft immersive, highly personalized itineraries, including record of guest feedback to continuously elevate future experience
• Identify opportunities to surprise and delight guests through thoughtful recognition of milestones and special occasions
• Respond to telephone calls and emails in a timely, professional manner while maintaining consistent and thoughtful communication throughout the guest journey
• Collaborate across all resort departments to ensure a seamless luxury experience
• Uphold Forbes standards across all guest interactions and service touchpoints
• Cultivates and strengthens relationships within the Napa Valley community, including wineries, restaurants, art organizations, and transportation partners
• Stay ahead of trends in wine, culinary, fitness, and cultural experiences to elevate guest offerings
• Meet monthly outreach goals that promote on-property amenities (Spa, Dining, Wine Center, Fitness, Tennis)
• Become proficient in all hotel systems, programs, and procedures
• Participate in all required trainings and complete assigned coursework
• Adhere to all departmental and property-wide standards and protocols

Estate Host Attributes

• Warm, gracious, and genuinely engaging, with an innate passion for hospitality and delivering thoughtful, personalized guest care.
• Provides anticipatory, intuitive service before and throughout each stay
• Consistently shows genuine care and concern for guests, colleagues, and the Meadowood property
• Intuitively reads guests to identify needs, preferences, and interests through thoughtful questions, conversation, and body language
• Exercise strong discretion, sound judgment, and protect guest privacy at all times
• Highly organized and detail-oriented, with the ability to apply specialized knowledge and experience independently while managing priorities and executing responsibilities with efficiency.
• Highly articulate with exceptional verbal and written communication skills
• Present a consistently polished, well-groomed, and professional appearance
• Self-motivated, disciplined, and solution-oriented, serving as a role model for Meadowood Napa Valley’s values while fostering a collaborative and supportive team environment.
• Acts as a positive ambassador and advocate for Meadowood Napa Valley, including The Napa Valley Reserve, the Wine Center, and winery domains

Experience Requirements

• 2-3 yearsHotel/Hospitality Leadership Role

• Bachelors or AssociatesDegree (preferred)

• Hotel Operating Systems – i.e., V1 or Opera

• Outlook, Excel, Word

• Concierge Itinerary Building Tools

• Driver’s license

• Wine Education or Knowledge - Court of Master Sommeliers, WSET or equivalent working experience

Compensation:

The starting hourly rate for this position is $26.0000 - $29.00 per hour.

• This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications. This position is eligible for service charge distributions and gratuities in accordance with company policy. Total compensation varies and is not guaranteed.

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) matching
• Employee discounts
• Flexible spending account
• Health savings account
• Life insurance
• Pet insurance
• Vacation
• Sick Pay
• Paid holidays (10)
• Referral program
• Daily employee meals
• Uniforms
• On site parking
• Wine classes

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.