ESIS Claims Specialist, AGL

Chubb Corporation; Simsbury (CT); On-site; USD 60,000 - 95,000; Full time

Job summary

Chubb Corporation seeks an AGL Claims Specialist to investigate and settle claims promptly and equitably in line with best practices. The role involves reviewing policies, obtaining statements, and determining insurer obligations across lines of business.

Responsibilities include appraising damages, preparing case reports, setting reserves, and communicating outcomes to claimants and insureds. The position emphasizes thorough investigations and maintaining strong customer relations throughout

Qualifications

• Experience handling insurance claims and supporting investigations.
• Ability to gather and document statements from insureds, claimants and witnesses.
• Understanding of policy coverage, liability analysis and best practices for settlements.
• Strong communication and customer service skills in high-stakes environments.

Responsibilities

• Investigate and settle claims promptly and equitably under guidelines.
• Review policy information to assess coverage and insurer obligations.
• Obtain statements from insureds, claimants, witnesses, physicians and attorneys.
• Appraise damages and arrange for appraisals when needed.
• Prepare reports, set reserves within authority and update Team Leader.
• Maintain strong customer relations and communicate decisions and next steps.

Skills

Claim investigation

Policy analysis

Interviews

Reserving

Damages appraisal

Settlement negotiation

Job description

The AGL Claims Specialist: Under the direction of the Claims Team Leader, investigates and settles claims promptly, equitably and within established best practices guidelines.

Duties may include but are not limited to:

• Receive assignments.
• Reviews claim and policy information to provide background for investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business.
• Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information.
• Depending on line of business may inspect and appraise damage for property losses or arranges for such appraisal.
• Evaluates facts supplied by investigation to determine extent of liability of the insured, if any, and extend of the company’s obligation to the insured under the policy contract.
• Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc.
• Sets reserves within authority limits and recommends reserve changes to Team Leader.
• Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions.
• Prepares and submits to Team Leader unusual or possible undesirable exposures. Assists Team Leader in developing methods and improvements for handling claims.
• Settles claims promptly and equitably.
• Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims.
• Informs claimants, insureds/customers or attorney of denial of claim when applicable.
• May assist Team Leader and company attorneys in preparing cases for trial by arranging for attendance of witnesses and taking statements. Continues efforts to settle claims before trial.
• Refers claims to subrogation as appropriate. May arrange for salvage disposition or other recovery proceedings as necessary by line of business.
• May participate in claim file reviews and audits with customer/insured and broker. Administers benefits timely and appropriately. Maintains control of claim’s resolution process to minimize current exposure and future risks
• Establishes and maintains strong customer relations

Depending on line of business, other duties may include:

• Maintaining system logs
• Investigating compensability and benefit entitlement
• Reviewing and approving medical bill payments
• Managing vocational rehabilitation