Escrow Servicing Operations Specialst-Tax (Remote)

First American; Tallahassee (FL); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

First American is hiring in Tallahassee for a mortgage servicing tax process role. You will handle escrow tax activities, maintain accuracy, and ensure regulatory compliance while supporting seamless loan servicing.

Ideal candidates have a bachelor's degree and 1+ years in mortgage servicing, strong communication skills, and proficiency in MS Office. This on-site role offers healthcare, retirement plans, and paid leave.

Qualifications

• Bachelor's degree preferred with mortgage environment experience.
• Strong written, verbal, and presentation skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• 1+ years of experience in mortgage servicing or similar environment.

Responsibilities

• Process escrow tax-related activities across loan lifecycle.
• Ensure accuracy of tax information and regulatory compliance.
• Review and respond to internal customer requests and inquiries.
• Maintain accurate escrow accounting and disbursement records.
• Monitor service delivery and quality against standards.

Skills

Written communication

Verbal communication

Problem solving

Organizational skills

Education

Bachelor's degree

Tools

MS Office

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for processing activities related to tax processes by ensuring that tax information is updated accurately and timely, working with the tax vendor to ensure the escrow account is being maintained accurately. ensure updates are processed efficiently and reviewing daily controls to ensure we are in regulatory/legal compliance.

HOW YOU'LL CONTRIBUTE

Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers.Monitor service delivery, productivity, and quality standards for tax processes.Process escrow-related documents and disbursements accurately and timely.Perform general escrow account maintenanceResearch and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted.Ensure compliance with applicable regulatory and legal requirements, including investor and state guidelines.Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time.Perform basic mathematical calculations related to escrow servicing.Maintain accurate accounting of escrow disbursements.Conduct quality reviews, tax document reviews and verification of information provided by tax assessors and other applicable sources.Monitor service delivery and quality standards for Tax vendors.

WHAT YOU'LL BRIN

GRequired Education, Experience, Certification/LicensurePreferred Bachelors Degree1+ years of experience working in a mortgage environment, preferably Mortgage Loan ServicingKNOWLEDGE, SKILLS, AND ABILITIES (KSAs)Strong written, presentation and verbal communication skillsProblem solving skillsOrganizedProficiency in MSOffice, including Microsoft Word, Excel, and OutlookPay Range: $18.46-$24.62 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.