Escrow Insurance Specialist I

Heartland Bank and Trust Company; Springfield (IL); On-site; USD 42,000 - 58,000; Full time

Job summary

Heartland Bank and Trust Company in Springfield, IL is seeking an Escrow/Insurance Specialist I to support loan escrow and insurance tracking. You will learn all aspects of insurance tracking and basic escrow accounts while following established policies and procedures.

You will enter and maintain escrow records, process payments, monitor tax and insurance status, scan documents, and assist customers. The role emphasizes accuracy, compliance, and cross-functional collaboration within Loan

Qualifications

• Associate's Degree and minimum 2 years retail banking preferred or equivalent combination of education and experience.
• Minimum 2 years loan servicing preferred or equivalent combination of education and experience.

Responsibilities

• Input and maintain escrow records for all loan types in the Bank's core system.
• Process additional escrow payments including tax/insurance refunds and shortage payments.
• Track tax and insurance status on escrow and non-escrow loans secured by real estate.
• Scan and upload insurance mail to electronic file and insurance tracking vendor.
• Answer incoming customer calls with enthusiasm and professionalism.
• Communicate questions about documents or loan data to Escrow/Insurance Lead, Supervisor, or Loan Servicing Manager.
• Upload loan documentation to electronic file.
• Adhere to Bank policies and procedures as well as industry regulations.
• Monitor Insurance/Loss Settlement tickets on Znuny.
• Work with customers and their contractors on insurance claims.
• Perform other duties as assigned by the Escrow/Insurance Supervisor, Loan Servicing Manager, or Loan Operations Manager.
• Assist other co-workers and cross-train in other areas as needed.

Education

Associate's Degree

2 years retail banking or loan servicing experience

Job description

A Brief Overview

The Escrow/Insurance Specialist I services the Bank's loan escrow and insurance tracking portfolio while following established lending policies and procedures. This position involves learning all aspects of insurance tracking and begins a basic knowledge of loan escrow accounts. The Escrow/Insurance Specialist I is a multi-functional, customer-oriented individual who relies on instructions and pre-established procedures to perform the functions of this job. The Escrow/Insurance Specialist I report to the department supervisor.

What you will do

• Input data entry and maintenance of escrow records on all loan types on the Bank's core system.
• Process additional payments to escrow including but not limited to tax/insurance refunds and shortage payments.
• Track tax and insurance status on escrow and non-escrow loans that are secured by real estate.
• Scan and upload insurance mail received daily to electronic file and insurance tracking vendor.
• Answer incoming customer calls with enthusiasm and professionalism.
• Communicate questions about documents or loan data to Escrow/Insurance Lead, Escrow/Insurance Supervisor, or Loan Servicing Manager.
• Upload loan documentation to electronic file.
• Adhere to Bank policies and procedures as well as industry regulations.
• Monitor Insurance/Loss Settlement tickets on Znuny.
• Work with customer and their contractors on their insurance claims.
• Perform other duties as assigned by the Escrow/Insurance Supervisor, Loan Servicing Manager, or Loan Operations Manager.
• Assist other co-workers and willingly cross-train in other areas as needed.

Other Qualifications/Requirements

• Associate's Degree and minimum 2 years retail banking preferred or equivalent combination of education and experience.
• Minimum 2 years loan servicing preferred or equivalent combination of education and experience.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank's mission is "create value for the customer, earn a profit for the Bank, and have fun doing it!" At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind.

Physical Demands

• Regularly: Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently: Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.