Escrow Analysis Specialist

Two Harbors Investment Corp.; Fort Mill (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Two Harbors Investment Corp. is seeking an Escrow Administrator in Fort Mill, SC to maintain escrow records, process tax and escrow disbursements, and analyze portfolio data for management.

The role requires a mortgage servicing background, strong accuracy, and the ability to meet strict deadlines. Responsibilities include vendor coordination, compliance with investor requirements, and collaboration with the Escrow Supervisor on process improvements.

Qualifications

• 1-3+ years of mortgage servicing experience, preferably in escrow administration or data reporting.
• Thorough knowledge of mortgage servicing documents and escrow processes.
• Familiarity with federal/state regulations and investor requirements for escrow.
• Advanced computer skills, including MS Office.
• Ability to create and analyze portfolio data reports for management.

Responsibilities

• Maintain attendance to fulfill essential functions.
• Provide customer service to payees, investors and borrowers on tax status and escrow changes.
• Process disbursements ahead of renewal/due/penalty dates.
• Research and resolve tax issues and escrow exceptions.
• Prepare reports and identify trends to improve escrow processes.
• Collaborate with vendors to monitor escrow and non-escrow loans.
• Support special projects and year-end reporting as needed.
• Operate under compliance with RoundPoint policies and procedures.

Skills

Mortgage servicing

Escrow administration

Data reporting

Microsoft Office

Communication skills

Problem-solving

Multitasking

Confidentiality

Education

Bachelor’s degree preferred

Tools

Fidelity LPS

Job description

Responsibilities

• Maintain consistent attendance record to ensure fulfillment of essential functions.
• Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations.
• Display professional customer service skills, creating an acceptable level of customer satisfaction.
• Provide customer service to payees, investors and borrowers concerning tax status.
• Identify and resolve tax and escrow exceptions.
• Explain payment and escrow changes to borrowers.
• Process disbursements on or before the renewal/due/penalty date.
• Research and resolve tax issues.
• Maintain payee headers.
• Open and distribute mail daily.
• Work with vendors to monitor escrow and non-escrow loans.
• Prepare exception reports and resolve exception items.
• Ensure accuracy and timeliness of tax payments.
• Identify trends affecting efficiency, quality, and accuracy of escrow administration processes and recommend action plans to improve future performance.
• Communicate with vendors regarding exceptions to identify and resolve issues and trends.
• Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures.
• Assist in the completion of special projects and seasonal projects, such as year-end reporting or acquisitions.
• Perform other duties as requested by Escrow Supervisor.
• Incumbent will be responsible for meeting RoundPoint’s commitment to compliance

Qualifications

• 1-3 or more years of mortgage servicing experience preferred, one or more of which must be in escrow administration and/or data reporting.
• Thorough knowledge of mortgage servicing documents and processes, particularly those related to escrow administration.
• Thorough knowledge of federal, state regulations and investor requirements related to escrow administration.
• Advanced computer skills, including Microsoft Office products.
• Accounting and math skills.
• Ability to create and analyze portfolio data reports for management.
• Strong oral and written communication skills.
• Mortgage servicing application knowledge, preferably with Fidelity LPS.
• Knowledge of tax payments escrow disbursements.
• Professionalism and ability to interface with upper management.
• Problem-solving skills, identify issues and concerns and participate in solutions.
• Ability to multitask
• Relentless pursuit of “world class service”, both internally and externally.
• Able to maintain confidentiality.
• Strong organizational skills; detail- and accuracy-oriented.
• Able to work in a team environment.
• Able to work in a high-pressure environment.
• Able to adapt to change.
• Able to work under strict deadlines and to meet/exceed deadlines.
• Able to understand and prioritize tasks according to urgency.
• Ad hoc reporting and trend analysis skills.
• Bachelor’s degree preferred.

Physical Demands & Working Conditions

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort Mill, SC
• Coppell, TX

Employee Status

• Regular

Travel

• No

Telecommuter Position

• No