Escondido Auto Parkway - Senior Assistant Branch Manager

Mission Fed; Escondido (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Mission Fed is seeking a Senior Assistant Branch Manager in Escondido, CA to lead a team of tellers and USRs, driving sales, service and member experience goals. This role supports the Branch Manager in executing service and sales strategies to meet credit union objectives, and may act in the Branch Manager capacity when required.

The position requires 4+ years in financial services with demonstrated coaching ability and supervisory experience, plus knowledge of lending processes and customer

Qualifications

• Associate’s Degree or equivalent required; two years may substitute for each year of education.
• Minimum 4 years in financial services with proactive sales, lending, new accounts, member service, operations, cash management.
• Two years of supervisory experience required.

Responsibilities

• Recruit, hire, coach, train, evaluate and meet with direct reports to build a high performing sales team.
• Provide real‑time coaching and support to team members to develop skills.
• Lead branch operations and sales activities, including service strategy implementation and cross‑sell promotion.
• Ensure compliance with policies, procedures, risk controls, audits and reporting; manage cash levels and branch safety.
• Support Branch Manager, assist with openings, loan processing, and funding; back‑up as needed.
• Organize community events and business development activities; participate in marketing plans.

Skills

Leadership

Sales coaching

Customer service

Lending knowledge

Notary (possible)

Mortgage origination knowledge

Education

Associate’s Degree or equivalent

Tools

Microsoft Office Suite

Symitar

Job description

Senior Assistant Branch Manager

SUMMARY: Leads and manages a team of Tellers and USRs to enhance member relationships by using the approved sales model to achieve sales, service and member experience goals. Assists and supports the Branch Manager in the execution of duties, including the development and implementation of service and sales strategies that achieve the overall credit union goals. Acts in the capacity of the Branch Manager, as appropriate.

KEY RESPONSIBILITIES:

1. Responsible for recruiting, hiring, coaching, training, evaluating and meeting with direct reports regularly to create high morale and a high performing sales team. Uses tools and technology to track, evaluate, and report results.

Identifies training and development needs and coordinates regular motivational sales meetings. Coaches Team Members and issues disciplinary action when necessary; up to and including termination. Ensures appropriate documentation of performance expectations, development plans, and consistent coaching sessions and feedback are maintained. Conducts weekly or bi-weekly one‑on‑ones with direct reports to ensure alignment on goals and areas of opportunity. Writes and delivers semi-annual Talent Talks. Provides superior member service, incorporating current sales and service practices, and organizational service standards. Effectively models Mission Fed’s established service standards at all times, handling each encounter in a seamless manner including escalated member situations. Models an open, welcoming retail branch environment with high quality personal service to draw members into the branch and enhance cross‑sell opportunities through demonstration and promotion of technology, products and services. Anticipates and responds to Team Members’ and members’ needs by actively monitoring key member contact points and applying proactive measures to ensure seamless service and a positive member experience. Responsible for organizing, planning, and directing controls in the operational and sales activities of the branch. Ensures the operational policies and procedures are implemented, followed and prudent judgment is being utilized. Ensures the needs of the members are being met. Provides back‑up support to all areas of the branch as needed, including assisting with opening new accounts, loan processing (including real estate loan applications when MLO status is approved) and funding. Provides real‑time coaching and support to Team Members, in order to develop their skills and minimize Sr ABM’s time on the teller line. Supports organizational sales campaigns and individual branch marketing plans. Responsible for implementing approved internal promotions to motivate the sales team to achieve the overall goals of the credit union. Provides feedback and recommendations of product and service enhancements that support the long‑term vision of Mission Fed.

• Ensures direct reports have knowledge and understanding of current policies and procedures, compliance, marketing promotions, economic and financial news. Participates in meetings and task forces, including facilitating a monthly Assistant Branch Manager Meeting as assigned. Provides input on all applicable business initiatives. Ensures all communication emanating from branch is correct in form and content. Organizes and/or participates in community events and Business Development activities as directed by Mission Fed.

• Responsible for compliance, safety, and certifications. Monitors daily branch cash levels to ensure sufficient funds are available. Ensures the branch is operating in a safe and effective manner and Team Members are trained in procedures relating to branch safety, emergency preparedness and robberies. Ensures adherence to standard opening procedures in risk control, timeliness, and accuracy in audits and record keeping. Completes monthly, quarterly, and annual audit certifications and reviews documentation. Reviews various loan reports to manage pipeline and service levels. Collaborates with the Branch Manager to ensure loan processes are compliant and review of required reports is completed within appropriate timelines. Assists with Full Time Equivalency (FTE) allocation, keeping it within the approved Branch Staffing Model. Incorporates efficiencies to maximize FTE utilization. Controls branch expenditures in accordance with annual budget.

• Maintains in-depth knowledge of and complies with all Mission Fed, departmental and security policies and procedures, as well as federal regulations applicable to the position, including BSA requirements.

• Completes all required compliance training as assigned.

• Performs other duties as assigned.

REQUIREMENTS:

Education: Associate’s Degree or equivalent is required. Two years of equivalent experience may substitute for every one year of education.

Experience: A minimum of 4 years related work experience in the financial services industry, including: proactive sales, lending (consumer and real estate), new accounts, member service, operations, and effective cash management. Proven success in coaching employees for sales, operations and member service. Two (2) years of supervisory experience is required.

COMPETENCIES:

Skills & Abilities:

• Must have the demonstrated ability to decipher/understand the content of a consumer credit report.

• Must possess fundamental understanding of the lending process including the calculation of debt-to-income ratio, loan to value ratio and underwriting.

• Ability to shift priorities to meet the changing needs of the branch and its members, while providing prompt, professional and accurate assistance to internal and external members.

• Strong human relations, listening, verbal and written communication, time management, the ability to actively cross‑sell products & services, and organizational skills are required.

• Must possess a professional appearance and demeanor.

• Able to maintain the confidentiality of member information.

• Must demonstrate the ability to multi‑task and prioritize workflow.

• May be required to complete Notary Public Commission requirements.

• Must be able to complete the necessary training/processes to be a registered Mortgage Loan Originator (MLO) within one year of hire or promotion. Failure to obtain the necessary credentials may lead to a return to your previous position or termination of employment.

For De Novo Branches: Must understand the growth needs of a new branch, and has proven experience building business partnerships and community relationships that foster successful branch performance.

Software: Microsoft Office Suite and Internet are required. Symitar is preferred.

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Constant repetitive use of the hand involving simple grasping.

• Frequent sitting, bending of the waist, and repetitive use of the hand involving reaching below shoulder level.

• Occasional walking, standing, bending of the neck, squatting, kneeling, twisting (neck & waist), repetitive motion of the hand involving power grasping, fine manipulation, pushing & pulling, and reaching above shoulder level, lifting and carrying (0-30 lbs.).

**Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.**