ESCO Inside Sales Support Associate

Keystone Technologies Inc; Jacksonville (FL); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k plan with company match

Paid time off

Philanthropic opportunities

Job summary

The ESCO Inside Sales Associate at Keystone Technologies Inc supports the ESCO Sales Team by managing quote opportunities, responding to customer inquiries and fostering strong customer relationships.

The ideal candidate has lighting industry experience or product knowledge, can cross reference part numbers and provide accurate recommendations to customers and sales reps, coordinating with Territory Managers to ensure on-time delivery.

Qualifications

• 1-2 years of inside sales experience.
• Bachelor's degree in business administration preferred.
• Strong customer service and communication skills.
• Proficient in MS Word & Excel.
• Experience with CRM systems preferred.

Responsibilities

• Analyze customer sales data to identify sales trends and opportunities.
• Collaborate with Sales Support Specialist and Territory Managers to monitor inventory and support project demands.
• Cross reference lighting part numbers to Keystone products for accurate specifications.
• Create and manage opportunities in the CRM.
• Utilize CRM and Excel to manage ESCO projects and track status.
• Oversee pipeline to ensure timely closure.

Skills

Customer service

Sales experience

Communication skills

Analytical skills

Education

Bachelor's in Business Administration

Tools

CRM

Prophet 21

Excel

Job description

About Keystone Technologies

Founded in 1945 Keystone Technologies is a third generation family owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the US with its mission of Light Made Easy.

Who We Are

We are not your typical lighting company and we like it that way. At Keystone we move fast, think big and challenge the status quo to deliver on our promise of Light Made Easy. Our team thrives on new ideas, supports one another, aims high, works hard and laughs often. And we always put people first whether that’s our customers, partners or each other. If you’re passionate about growing, collaborating and making a difference you’ll feel right at home here.

Keystone's Core Values

• Wow Customers – Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.
• Grow Passionately – We embrace growth through creativity, curiosity and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.
• Do Right – Its not just good ethics to do the right thing; it’s good business. We uphold the highest integrity and we do the right thing even when it’s hard.
• Why Because trust is our most important currency.
• Value People We come from a range of backgrounds affiliations and experiences We honor everybodys story and build lifelong relationships whether with colleagues customers or partners because to reach our fullest potential means empowering people to thrive.
• Challenge Convention – We refuse to blindly accept the status quo. With agility, courage and tenacity we continuously improve, asking tough questions, looking beyond surfaces and not stopping to rest on our accomplishments.

What We Offer

• Medical
• Dental
• Vision
• Voluntary life insurance
• Employer paid group life insurance
• Short term disability
• 401k plan with company match
• Paid time off
• Philanthropic opportunities

The Opportunity

The ESCO Inside Sales Associate supports the ESCO Sales Team by managing quote opportunities, responding to customer inquiries and fostering strong customer relationships. The ideal candidate possesses lighting industry experience and product knowledge, enabling them to provide accurate product recommendations, identify equivalent solutions, cross reference competitive manufacturers, part numbers and deliver exceptional support to customers and sales representatives.

Your Impact

• Analyze customer sales data to identify sales trends and opportunities with management.
• Collaborate with the Sales Support Specialist, ESCO Territory Managers and the Director of Sales Operations to monitor inventory levels, validate material allocation and proactively support future project demands and order fulfillment.
• Cross reference lighting manufacturers part numbers to Keystone products, ensuring accurate specification matching, competitive replacements and effective support for customers, distributors and sales teams.
• Create and manage opportunities in the CRM.
• Utilize CRM P21 IAV report and Excel to manage ESCO & NA projects.
• Maintain project visibility through management and reporting tools – Excel & CRM to track status, timelines and on time delivery.
• Oversee pipeline opportunities to ensure they are closed properly.
• Receive and process ESCO customer purchase orders, allocating material appropriately while verifying inventory accuracy.
• Build rapport and develop long-term relationships with ESCO customers to drive product demand.
• Assist the ESCO team in processing time-sensitive purchase orders.
• Other duties as assigned.

What You Bring

• Bachelors in business administration or related field preferred.
• 1 2 years of sales experience in similar inside sales role.
• Lighting product knowledge preferred but not required for Hybrid;
• Lighting industry experience and product knowledge required for Remote.
• Lighting industry experience and product knowledge preferred but not required.
• The ability to perform in a fast paced time sensitive work environment.
• Possess outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations.
• Demonstrate exceptional organizational skills and a keen attention to detail.
• Possess strong analytical and problem solving skills.
• Proficient in Microsoft Word & Excel.
• Experience using CRM and Prophet 21 preferred but not required.
• Uphold and implement Keystone’s Core Values consistently, aligning actions and decisions that reflect the core principles.