ERTS Dispatcher

Clean Harbors; Jacksonville (FL); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health benefits after 30 days

401K match

Employee Stock Purchase Plan

Growth opportunities

Training and tuition reimbursement

Job summary

Clean Harbors in Jacksonville, FL seeks an onsite dispatcher to organize daily dispatch of employees and equipment across locations. You’ll manage customer requests and ensure proper manpower, equipment and timely service while communicating with contractors and clients.

The role requires a 12-hour day shift from 6:00 a.m. to 6:00 p.m. onsite, handling high call volumes, data entry, and timely updates in the ALERT system to support safe, compliant operations.

Qualifications

• Must have dispatch, customer service experience.
• Strong time management, attention to detail, organizational skills, and ability to manage multiple projects.
• Dispatcher works 12-hour shifts (6 am–6 pm), weekends and holidays.
• Ability to handle high call volumes in a fast-paced emergency response context.
• Able to communicate effectively with clients, employees and outside professionals.

Responsibilities

• Organize and coordinate daily dispatching of employees and equipment across locations.
• Coordinate incoming customer requests and ensure proper manpower and equipment for timely service.
• Log information into ALERT systems and keep clients updated.
• Communicate with contractors, clients, and regulatory officials in writing and verbally.

Skills

Dispatch experience

Customer service

Time management

Attention to detail

Organizational skills

Communication

Data entry

Multitasking

Tools

Microsoft Office

ERTS software

Job description

Clean Harbors company, is seeking an onsite dispatcher in Jacksonville, FL to organize and coordinate daily activities of dispatching employees and equipment for multiple locations within the organization. Coordinates incoming customer requests and ensures the proper manpower and equipment is dispatched to provide excellent and on-time customer services. Ensures that effective communications exist between all personnel and equipment required to provide services to customers. Clean Harbors company is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.

Everywhere industry meets environment, Clean Harbors Company is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

This position requires working a 12-hour day shift from 6:00 a.m.-6:00 p.m. onsite in Jacksonville, FL.

Why work for Clean Harbors?

• Health and Safety is our #1 priority and we live it 3-6-5!

• Focus on maintaining sustainability and cleaning the Earth

• Competitive pay range of $25-$30 per hour

• Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match

• Own part of the company with our Employee Stock Purchase Plan

• Opportunities for growth and development for all the stages of your career

• Company paid training and tuition reimbursement

-Responsible for the completion of regulatory reporting on shift.

• Provides day-to-day environmental support to open projects to ensure, compliance with environmental policies, requirements, and procedures.

• Serves as a technical supervisor on matters relating to environmental spills.

• Responsible for oversite of projects including all phases of spill response including, working directly with clients to ensure a timely successful spill cleanup, regulatory compliance, client satisfaction with cost effectiveness in mind.

• Dispatching of contractor for excavation, transportation and disposal of products.

• Oversees contractors in field to determine sources and methods of controlling pollutants in air, water and soil.

• Accurately log information from client interactions into ALERT systems; update in a timely and accurate manner so that clients can track services, inquiries and resolution.

• Dispatching of contractor for excavation, transportation and disposal of products.

• Communicate effectively to contractors, clients, regulatory officials, etc.…, through both written and verbal communication

• Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible.

• Maintains professional competency in all aspects of the job.

• Perform other job-related duties as required.

-Must have dispatch, customer service experience

• Have a working knowledge or have the ability and initiative to develop a working knowledge of, OSHA and RCRA, OSHA and DOT Regulations.

• The candidate MUST possess strong time management skills, attention to detail, organizational skills, & ability to manage multiple projects.

• Must be a team player and work to accomplish common goals in the department

• Data entry, excellent written and verbal communication.

• Strong computer skills with a solid proficiency in Microsoft based application, as well as software used by ERTS.

• The candidate MUST possess strong time management skills, attention to detail, organizational skills, & ability to manage multiple projects.

• Dispatcher works 12-hour shifts-6pm-6am, weekends and holidays.

• Ability to handle a high call volume, in a fast-paced environment dealing with emergency response calls.

• They must be able to effectively communicate with others, including, clients, employees and outside professionals.

• Able to orchestrate large volumes of data while meeting critical deadlines.

• They must exemplify professionalism in personal appearance and demeanor.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

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