ERTC Outreach Coordinator

Legal Aid Society of Middle Tennessee & The Cumberlands; Tennessee; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

Healthcare Savings Account

401k plan

Generous vacation/sick/holiday leave

Job summary

Legal Aid Society of Middle Tennessee & The Cumberlands is seeking an ERTC Outreach Coordinator to advance eviction defense access in Davidson County. The role involves coordinating outreach events, trainings, and resources for tenants, with an emphasis on equity and collaboration with community partners.

The coordinator will maintain outreach calendars, assist with intake, and develop multilingual materials to reach diverse communities, supporting clients through information and referrals in a

Qualifications

• Minimum High School diploma or GED.
• Associate's degree preferred.
• Two years prior experience in a law office, court, social service agency, or similar setting.
• Project management experience.
• Experience working with low-income populations.
• Proficiency with Windows and Microsoft Office.
• Strong oral and written communication skills.
• Driver's license and reliable transportation.
• Spanish or Arabic language skills are a plus.

Responsibilities

• Represent LASMTC in the community, attend outreach events, network with service providers, and refer to legal aid as needed.
• Maintain daily courthouse presence to provide information to tenants facing eviction.
• Maintain a calendar of outreach activities and events.
• Conduct online and hybrid outreach events and know-your-rights trainings.
• Build and maintain relationships with collaborative partners.
• Prepare records and reports on outreach goals.
• Develop and distribute outreach materials that are culturally and linguistically appropriate.
• Foster positive relationships with organizations that serve the client population.
• Assist with intake as needed.

Skills

Project management

Customer/client communication

Bilingual Spanish/Arabic

Education

High School diploma or GED

Associate's degree preferred

Tools

Windows

Outlook

Word

Excel

Job description

Legal Aid Society of Middle Tennessee & The Cumberlands

ERTC Outreach Coordinator

Legal Aid Society of Middle Tennessee & The Cumberlands

The Eviction Right to Counsel (ERTC) Program is a grant-funded project where low and moderate-income tenants facing eviction will receive legal representation to ensure equity and inclusion in the legal system. The ERTC Outreach Coordinator will work in coordination with staff to develop, support, and execute outreach initiatives in the Davidson Country service area. The Outreach Coordinator will assist and provide clients with resources, guides, and information about accessing services and other benefits unique to the ERTC program. This position is funded in part by and in collaboration with one or more grants.

Job Responsibilities

• Represent LASMTC in the community, attend outreach events, network with other service providers, and make appropriate referrals for legal assistance.
• Maintain daily presence in the courthouse to provide information to tenants facing eviction.
• Maintain a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities.
• Conduct online and hybrid outreach events and know-your-rights trainings.
• Establish new and nurture old relationships with collaborative partners.
• Prepare accurate records and reports on outreach goals.
• Assist in the development and distribution of a wide variety of messaging, video digital, and other outreach materials that are culturally and linguistically appropriate and that can be distributed through trusted channels to the targeted communities.
• Create and maintain positive working relationships with organizations in the service area and state which would benefit the client population.
• Assist with intake as needed.

Qualifications

• Minimum High School diploma or GED. Associate's degree preferred.
• Two years prior experience working in a law office, court, social service agency, or other relevant setting.
• Project management experience.
• Experience working with low-income people.
• Basic proficiency in Windows and Microsoft Outlook, Word, and Excel software.
• Effective oral and written communication skills, including in client interviews and helping people in crisis. Proficiency in the use of office equipment (copiers, scanners, facsimile, postage machine, etc.).
• Driver's license and reliable transportation.
• Fluency in written and spoken Spanish or Arabic is a plus.

Additional Information

• Health, Dental, and Vision Insurance coverage effective 1st of month after start of employment.
• Life Insurance
• Healthcare Savings Account
• Public Service Loan Forgiveness Eligibility
• 401k plan
• Generous Vacation/Sick/Holiday Leave

LASMTC is an equal opportunity employer and strongly encourages applications from people of color, people with disabilities, women, LBGTQIA+, and gender non-conforming applicants.