ERP Product Manager — Transformation & Governance

City of Portland, Oregon; Portland (OR); Hybrid; USD 110,000 - 160,000; Full time

Job summary

The City of Portland is seeking an innovative, strategic ERP Product Manager to guide the evolution of the City’s ERP ecosystem. This role connects business strategy with technology delivery, helping City staff access reliable tools that support daily operations and improve community services.

You will own the product vision, roadmap, and lifecycle for ERP capabilities spanning Finance, Procurement, HR, and Analytics, guiding ERP transformation and governance.

Qualifications

• Experience managing digital products, enterprise platforms, or ERP services through progressively responsible roles, including at least 5 years of product management experience for ERPs or similar size and scale enterprise technology portfolios and at least two years responsibility for product strategy, vision, roadmaps, prioritization, and delivery.
• Experience leading multidisciplinary teams through iterative product planning and delivery using Agile, Scrum, SAP Activate methodology, or other iterative frameworks, including coordinating work across business, engineering, design, data, operations, and vendor teams.
• Experience developing product visions, strategies, roadmaps, and prioritized backlogs, building alignment among technical and nontechnical stakeholders, and making tradeoff decisions based on business objectives, user needs, technical feasibility, cost, risk, and resources.
• Experience applying or incorporating user research, service design, usability testing, analytics, stakeholder feedback, or other qualitative and quantitative evidence to identify needs, validate assumptions, and inform product decisions to inform product decisions, establish measurable outcomes and service performance indicators, and guide continuous improvement with attention to accessibility and equity.
• Experience establishing measurable product or service outcomes and using performance data, user feedback, and operational measures to evaluate effectiveness and guide continuous improvement.

Responsibilities

• Set the product direction: Develop and maintain multiyear ERP product vision, strategy, and roadmap aligned with City priorities, business needs, and citywide technology goals.
• Guide ERP transformation: Lead product planning for implementations, migrations, integrations, and module deployments, balancing business continuity and opportunities to modernize.
• Understand business and user needs: Lead discovery, design, and blueprinting workshops with Finance, Procurement, Human Resources, and other partners to capture, validate, and prioritize requirements.
• Turn priorities into actionable work: Maintain product backlogs, define opportunities with technical teams, and make informed tradeoffs based on value, usability, technical feasibility, cost, risk, and available resources.
• Support iterative delivery: Guide products through design, build, testing, deployment and continuous improvement using iterative practices. Partner with delivery leads to address risks and dependencies.
• Strengthen governance and reliability: Partner with security, audit, and technical teams to ensure ERP products meet enterprise governance, security authorization and audit requirements.
• Build accessible, user‑centered solutions: Use interviews, journey maps, service blueprints, usability testing and feedback to improve workflows and incorporate accessibility and equity into product decisions.
• Measure results: Establish and track product outcomes, implementation milestones, service‑level agreements, and key performance indicators to evaluate adoption, migration success, support performance and business value.
• Build shared understanding: Communicate product priorities, scope, progress, and outcomes clearly to technical and non‑technical audiences, helping partners reach decisions across organizational boundaries.

Skills

Product management

Agile/Scrum

ERP systems

Stakeholder management

Vendor coordination

Tools

SAP Activate

SAP S/4HANA

BI/Analytics

Job description

The City of Portland is seeking an innovative, strategic ERP Product Manager to guide the evolution of the City’s ERP ecosystem. This role connects business strategy with technology delivery, helping City staff access reliable tools that support daily operations and improve community services.

You will own the product vision, roadmap, and lifecycle for ERP capabilities spanning Finance, Procurement, HR, and Analytics, guiding ERP transformation and governance.