ERP Change Management and Training Lead, Accounting Transformation Group

Amazon; Arlington (VA); On-site; USD 95,000 - 163,000; Full time

Job summary

Amazon.com Services LLC is seeking a Change and Training Manager to lead organizational change, communications, training, and adoption for a multi-year Finance ERP transformation across Accounting, Finance, Product, and Technology teams. The role will translate the ERP roadmap into actionable change and training strategies and measure adoption throughout design, testing, deployment, and stabilization.

The ideal candidate combines extensive experience in large-scale finance or technology

Qualifications

• Bachelor's degree in accounting, information systems, finance, or equivalent.
• 10+ years experience leading organizational change, communications, training, or adoption for large-scale business or technology transformation programs.
• Experience developing and executing change-management strategies, stakeholder plans, communications, and training programs.
• Strong program management, stakeholder management, facilitation, and problem-solving skills.

Responsibilities

• Own the end-to-end change management and training strategy, plan, governance, and execution for the Finance ERP transformation.
• Conduct change-impact assessments across organizations, processes, systems, controls, data, roles, and responsibilities.
• Identify and segment impacted stakeholder groups and develop engagement strategies based on the nature and scale of change.
• Create and execute an integrated communications plan that provides timely, consistent, and audience-specific information.
• Develop the training strategy, curriculum, delivery approach, schedule, and completion requirements for impacted users.
• Coordinate the development, review, testing, and delivery of training materials, including role-based courses, job aids, simulations, and support resources.
• Define and monitor measures for stakeholder engagement, training completion, learner proficiency, adoption, and change effectiveness.
• Identify adoption risks, resistance, capability gaps, and organizational impacts, and develop targeted mitigation plans.
• Integrate change and training activities with design, testing, data migration, business readiness, cutover, release, and stabilization milestones.
• Partner with leaders to clarify future-state roles, responsibilities, operating mechanisms, and organizational expectations.
• Support deployment and stabilization by coordinating user support, reinforcement communications, refresher training, and adoption interventions.
• Manage implementation partners and vendors supporting change management, communications, and training delivery.
• Provide senior leaders with clear updates on organizational impacts, adoption risks, training readiness, and decisions requiring intervention.

Skills

Change management

Program management

Stakeholder management

Training design

Learning delivery

Communications

Adoption metrics

ERP transformation

Education

Bachelor's degree

Job description

Description

Amazon is seeking a Change and Training Manager to lead organizational change, communications, training, and adoption for a multi-year transformation of Amazon’s Finance ERP platform. This leader will work across Accounting, Finance, Product, Engineering, Solution Architecture, Internal Controls, SAP, and implementation partners to prepare impacted teams for new systems, processes, controls, roles, and ways of working.

This role will translate the ERP transformation roadmap into an executable change and training strategy. The Change and Training Manager will assess organizational impacts, identify affected stakeholder groups, develop targeted communications and learning plans, and measure adoption throughout design, testing, deployment, and stabilization.

The ideal candidate combines experience leading change for large-scale Finance or technology transformations with strong program management and stakeholder-influence skills. They should be comfortable navigating ambiguity, communicating complex changes in practical terms, and working with leaders and employees across global organizations. This person will not simply create communications and training materials; they will identify barriers to adoption, establish mechanisms to address them, and ensure impacted teams can operate effectively in the future-state environment.

The role requires knowledge of organizational change management, stakeholder engagement, communications, learning design, training delivery, adoption measurement, and business transformation. Experience supporting SAP S/4HANA, Oracle ERP, or comparable global Finance transformation programs is highly preferred.

Key job responsibilities

• Own the end-to-end change management and training strategy, plan, governance, and execution for the Finance ERP transformation.


• Conduct change-impact assessments across organizations, processes, systems, controls, data, roles, and responsibilities.


• Identify and segment impacted stakeholder groups and develop engagement strategies based on the nature and scale of change.


• Create and execute an integrated communications plan that provides timely, consistent, and audience-specific information.


• Develop the training strategy, curriculum, delivery approach, schedule, and completion requirements for impacted users.


• Coordinate the development, review, testing, and delivery of training materials, including role-based courses, job aids, simulations, and support resources.


• Define and monitor measures for stakeholder engagement, training completion, learner proficiency, adoption, and change effectiveness.


• Identify adoption risks, resistance, capability gaps, and organizational impacts, and develop targeted mitigation plans.


• Integrate change and training activities with design, testing, data migration, business readiness, cutover, release, and stabilization milestones.


• Partner with leaders to clarify future-state roles, responsibilities, operating mechanisms, and organizational expectations.


• Support deployment and stabilization by coordinating user support, reinforcement communications, refresher training, and adoption interventions.


• Manage implementation partners and vendors supporting change management, communications, and training delivery.


• Provide senior leaders with clear updates on organizational impacts, adoption risks, training readiness, and decisions requiring intervention.

A day in the life

You will work across Accounting and technology teams to prepare employees for new ERP processes, systems, and responsibilities. Each day may include assessing change impacts, resolving adoption risks, reviewing communications or training materials, and coordinating upcoming milestones. You will partner with process owners, program leaders, and implementation teams to ensure impacted users understand what is changing and are prepared to operate successfully. You will also monitor engagement, training, and proficiency metrics, elevate readiness gaps, and adapt the change strategy based on feedback and program progress.

About The Team

Accounting Transformation Group drives initiatives that modernise accounting processes, improve controllership, and enable scalable growth across Amazon. The team works at the intersection of accounting, finance, process design, and technology to build better mechanisms, improve financial operations, and support new business models with strong and efficient financial foundations.

Basic Qualifications

• Bachelor's degree in accounting, information systems, finance, or equivalent


• 10+ years Experience leading organizational change, communications, training, or adoption for large-scale business or technology transformation programs.


• Experience developing and executing change-management strategies, stakeholder plans, communications, and training programs


• Strong program management, stakeholder management, facilitation, and problem-solving skills.


• Demonstrated ability to assess organizational impacts and translate complex changes into clear actions for affected users.

Preferred Qualifications

• Experience supporting SAP S/4HANA, Oracle ERP, or comparable enterprise Finance transformation programs


• Understanding of Finance and Accounting processes, including General Ledger, record-to-report, consolidation, intercompany accounting, financial reporting, and internal controls.


• Experience designing and delivering role-based training for complex systems and business processes.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 95,400.00 - 163,200.00 USD annually

USA, MA, Boston - 95,400.00 - 163,200.00 USD annually

USA, OR, Portland - 95,400.00 - 163,200.00 USD annually

USA, TN, Nashville - 85,900.00 - 146,900.00 USD annually

USA, TX, Austin - 95,400.00 - 163,200.00 USD annually

USA, VA, Arlington - 95,400.00 - 163,200.00 USD annually

USA, WA, Seattle - 95,400.00 - 163,200.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10530446