ER RECEPTIONIST

Humboldt-County-Memorial-Hospital; Humboldt (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

IPERS

Health

Vision

Dental

Life

Long-term disability

PTO accrual starts day 1

Job summary

Humboldt County Memorial Hospital is seeking a Patient Access Clerk / Communications Operator in the Emergency Department. You will handle switchboard duties, greet patients, collect demographics, verify insurance, and coordinate transfers. Strong communication and computer skills are essential.

Position involves registration accuracy, confidentiality, and assisting with ED operations. High school diploma required; EPIC experience preferred; English fluency essential.

Qualifications

• Excellent communication, telephone, and customer service skills required.
• Proficient typing and computer skills required.
• Must speak and read English fluently.
• Medical terminology knowledge is helpful.
• Must be able to operate standard office equipment efficiently.

Responsibilities

• Duties as switchboard operator and receptionist: manage calls, paging, and transfers; greet customers and escort to destination.
• Registration duties: collect data, verify IDs and insurance, obtain signatures, scan documents, prepare wristbands, distribute documents, and update demographics.
• Ensure all patients are registered before discharge and participate in department quality improvement.
• Build cooperative relationships, communicate professionally, and participate in mandatory meetings and training.
• Accept additional duties and assist ED with special projects as requested.

Skills

Excellent communication

Telephone skills

Customer service

Typing

English fluency

Medical terminology knowledge

Office equipment operation

Education

High school diploma or equivalent

Tools

EPIC

Job description

BENEFITS INCLUDE: IPERS, HEALTH, VISION, DENTAL, LIFE, AND LONG-TERM DISABILITY.

PTO ACCRUAL BEGINS 1ST DAY OF EMPLOYMENT.

JOB DESCRIPTION

DEPARTMENT: Emergency Department

REPORTS TO: Emergency Department Director

SUPERVISES: None

General Objective:

• Support HCMH mission, vision, and values at all times.
• Collect and enter accurate data in a friendly and efficient manner to begin the process of creating a medical record and complete the full registration process.
• Answering and directing phone calls in a friendly, efficient manner to the appropriate destination.
• This position can be combined with any other Emergency Department functions as necessary for the needs of the department.

SIGNIFICANT DUTIES:

• Duties as switchboard operator and receptionist.
  • Processes incoming and outgoing telephone calls efficiently, politely, accurately, and as quickly as possible.
  • Utilize overhead paging system announcements and codes with clarity and in a calm manner.
  • Releases patient information as permitted by hospital policy.
  • Greets customers proactively with a smile and arranges for them to be escorted to their destination.
  • Functions as “one call” representative for outgoing transfers from TRMC.
    • Will obtain necessary patient information to initiate transfers from caller requesting the transfer and create an outpatient encounter in EPIC with patient demographics and coverages.
    • Will notify the on-call EMS crew of the transfer along with the truck number.
  • Monitor security cameras at the hospital entrances and facilitate appropriate response if someone presents to one of these entrances after hours.
    • To include contacting law enforcement if necessary.
  • Monitor hospital wide alarms (fire panel, generators etc.) and contact appropriate personnel to respond should one of the alarms be triggered.
• Duties as registration representative.
  • Maintains confidentiality regarding patient, employee, and hospital information through personal conduct or referral to appropriate resources.
  • Interviews patients or representatives to obtain complete and accurate information on the admission record. Obtains identification and supporting documentation, such as but not limited to insurance cards, driver’s license, employment information, etc. for patient ID and name changes
  • Obtains signatures on medical and financial documents.
  • Scans necessary documents into patient’s chart as applicable.
  • Prepares identification wristbands/labels for patient identification.
  • Distributes registration documents to medical records, ancillary departments, nurses’ stations, and other necessary departments.
  • Arranges for escort of patient to room (inpatient) or to appropriate ancillary department (outpatient).
  • Enter necessary changes on computer for updated demographic or billing information and status changes if applicable.
  • Ensures all patients are registered before discharge, prioritizing registrations during periods of high volume.
  • Meets registrations standards goals and expectations set by Revenue Cycle Manager and department.
• Uses interpersonal skills effectively to build and maintain cooperative working relationships.
  • Works and communicates in a positive, courteous and cooperative manner with all personnel, patients, and their families when providing information and services, seeking assistance and clarification and resolving problems.
  • Carries out assignments responsibly, accurately, and efficiently. Takes responsibility for actions.
  • Participates in a positive and cooperative manner during office meetings and mandatory in-services and contributes to a team effort.
  • Assures a tactful, personable approach in dealing with issues. Demonstrates a willingness and an ability to receive / give constructive feedback.
  • Listens effectively, is willing to try and be receptive to alternative or new ways of doing things/ideas.
  • Assists in training new employees if necessary.
  • Participates, as directed, in the quality improvement process.
  • Promotes a positive hospital image to community, patients/visitors, and coworkers.
  • Utilizes time and resources in an efficient manner.
  • Follows all department, hospital, and safety policies and procedures
  • Attends all mandatory department or hospital wide meetings.
• Accepts other duties.
  • Willingly and carefully completes additional assignments when given within the time limit requested.
  • Assists the Emergency Department with special projects or assignments as requested.
  • Participate in continued education opportunities as requested.

QUALIFICATIONS:

Education:

High school diploma or equivalent required.

Experience:

EPIC with Medical office experience is preferred.

Skills:

• Excellent communication, telephone, and customer service skills required.
• Proficient typing and computer skills required.
• Must speak and read English fluently.
• Medical terminology knowledge is helpful.
• Must be able to operate standard office equipment efficiently. (Copy machine, fax, scanner, etc.)

Physical Requirements:

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Patient Access Clerk / Communications Operator

Physical Requirement Form

In a normal workday, the Employee is required to:

With Rest

Sit (hours)

10

Stand (hours)

1

Walk (hours)

1

Infrequently

Occasionally

Frequently

Lift:

0% - 5%

6% to 33%

34% to 66%

67% to 100%

10 lbs.

X

11 - 20 lb.

X

21 - 50 lb.

X

51 - 100 lb.

X

Carry:

10 lbs.

X

11 - 20 lb.

X

21 - 50 lb.

X

51 - 100 lb.

X

Squat:

X

X

Climb:

X

Reach above shoulder level:

X

X

Employee is required to use hands for repetitive actions such as:

Simple Grasping

Pushing & Pulling

Fine Manipulating

Right

X

Yes

No

X

Yes

No

X

Yes

No

Left

X

Yes

No

X

Yes

No

X

Yes

No

Employee is required to use feet for repetitive movements as in operating foot controls:

Right

Left

Both

Yes

X

No

Yes

X

No

Yes

X

No

Activities involve:

None

Mild

Moderate

Total

Unprotected heights

X

Being around moving machinery

X

Exposure to marked changes in temperature and humidity

X

Driving automotive equipment

X

Exposure to dust, fumes & gases

X

Any additional comments:

ADA Analysis of Functions

Marginal Function

% of Time Spent

1

X

40

2

X

5

3

X

40

4

X

10

5

X

5

Acknowledgment

I have read and understand the responsibilities and requirements of this position and confirm that I am able to perform these duties with or without accommodations under ADA.