ER Customer Service Representative- Full-Time

Wake-Veterinary-Medical-Center; Knightdale (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Medical plans

Dental and vision coverage

401(k) with employer match

Life insurance for you and family

Paid time off / holidays

Health Savings Account

Short term disability

Supplemental critical illness and ACCI

Uniform allowance

Continuing education allowance

Employee assistance program

Job summary

Wake Veterinary Medical Center in Raleigh is seeking a full-time customer service representative to join a collaborative and compassionate team. The role supports a 24-hour hybrid hospital offering primary care, emergency services, surgery, and advanced diagnostics in Knightdale, NC.

We value work-life balance and a friendly, skilled team. Benefits include education credits, health plans, retirement options, and life insurance. Join us for a rewarding career in veterinary care.

Qualifications

• Seek a full-time customer service representative to join a collaborative and compassionate team.
• Experience in a fast-paced veterinary or healthcare environment preferred.
• Commitment to high-quality service and work-life balance.

Responsibilities

• Greet clients and answer phones, schedule appointments.
• Assist clients with check-in/out and patient information.
• Provide excellent customer service and support across teams.

Skills

Customer service

Job description

Description

Wake Veterinary Medical Center in Raleigh is currently seeking a full-time customer service representative to join our collaborative and compassionate team. Known for balancing high-quality medicine with a healthy work-life balance, our team is frequently praised for being both fun and incredibly skilled—a great combination!

Why Wake Veterinary Medical Center?

Wake Vet is a 24-hour hybrid hospital offering primary care, emergency, surgery, internal medicine, oncology, advanced imaging (ultrasound and 64-slice CT), and cardiology services through our partnership with CVCA. We’ve recently doubled our facility space, added dedicated special procedures and chemotherapy rooms, and expanded our diagnostic capabilities to better support our patients and referring veterinarians. We’re also known for exceptional ICU care, delivered by a stable and experienced team of credentialed technicians and assistants. Located in Knightdale, NC—just off I-540—we’re a quick and easy commute from anywhere in the Research Triangle.

Raleigh is consistently ranked among the top cities to live in the U.S., offering everything from highly rated schools and family-friendly amenities to incredible food, extensive trails, and a central location in the state.

Perks and benefits include:

• Tuition assistance
• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse and eligible dependents available
• Paid time off / holidays
• Health Savings Account available
• Short term disability available
• Supplemental critical illness and accident plans available
• Uniform allowance
• Continuing education allowance for credentialed technicians
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.