ER Care Navigator & Behavioral Health Liaison

Arthur Center Community Health; Ecatepec de Morelos; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Collaborative environment

Benefits eligible

Medical (HSA option)

Dental

Vision

Life insurance

401(k) with company match

9 paid holidays

Generous PTO

Job summary

Arthur Center is seeking an Emergency Room Enhancement (ERE) Care Coordinator to join our Behavioral Health Outreach team in central Missouri. You will engage clients who frequently interact with emergency services, coordinating access to mental health, medical, and community resources to support independent functioning.

This is a full-time, community-based role reporting to the Crisis Services Manager. The organization emphasizes trauma-informed, whole-person care and strong partnerships with

Qualifications

• Bachelor's degree in social work, nursing, psychology, mental health, human services, or a related field required.
• Master's degree in a related field preferred.
• Experience in behavioral health, or related field.
• Must be able to respond to community crises and apply CPR and CPI de-escalation techniques as needed.

Responsibilities

• Engage and support clients who frequently interact with emergency services within the catchment area.
• Provide client assistance in accessing mental health and medical services.
• Assist clients with accessing public services including financial assistance, housing, and basic needs for food, shelter, and clothing.

Skills

Interpersonal engagement

Partnership development

Trauma-informed care

Verbal & written communication

Multidisciplinary collaboration

Community outreach

Education

Bachelor's degree in social work / related field

Master's degree preferred

Job description

POSITION SUMMARY:

Arthur Center is looking for a dedicated, resourceful Emergency Room Enhancement (ERE) Care Coordinator to join our Behavioral Health Outreach team and play a vital role in connecting residents to the services and support they need. In this role, you will engage clients who frequently interact with emergency services, coordinate access to mental health, medical, and community resources, and provide the follow-up and coaching that helps people achieve and maintain health and independent functioning. This is relationship-driven, community-based work that requires clinical skill, strong organizational follow-through, and a genuine commitment to meeting people where they are. If you are motivated by making a real difference in the lives of individuals navigating complex systems across central Missouri, we want to hear from you.

DEPARTMENT: BEHAVIORAL HEALTH OUTREACH

LOCATION: MEXICO, MO — COMMUNITY-BASED

REPORTS TO: CRISIS SERVICES MANAGER

JOB TYPE: FULL-TIME

POSITION SUMMARY:

Arthur Center is looking for a dedicated, resourceful Emergency Room Enhancement (ERE) Care Coordinator to join our Behavioral Health Outreach team and play a vital role in connecting residents to the services and support they need. In this role, you will engage clients who frequently interact with emergency services, coordinate access to mental health, medical, and community resources, and provide the follow-up and coaching that helps people achieve and maintain health and independent functioning. This is relationship-driven, community-based work that requires clinical skill, strong organizational follow-through, and a genuine commitment to meeting people where they are. If you are motivated by making a real difference in the lives of individuals navigating complex systems across central Missouri, we want to hear from you.

THE ERE CARE COORDINATOR POSITION OFFERS

• Collaborative work environment and meaningful, mission-driven work
• Competitive pay commensurate with experience | Benefits Eligible
• Comprehensive benefits package including Medical (HSA option), Dental, Vision, Life insurance, and 401(k) with up to 6% company match
• 9 paid holidays plus generous PTO
• A workplace culture committed to trauma-informed, whole-person care across central Missouri
  
  
  

Key Tasks And Responsibilities

CLIENT ENGAGEMENT AND RESOURCE NAVIGATION

• Engage and support clients who frequently interact with emergency services within the catchment area.
• Provide client assistance in accessing mental health and medical services.
• Assist clients with accessing necessary public services including financial assistance, housing, and basic needs for food, shelter, and clothing.
• Aid clients with accessing social, educational, vocational, health, and housing resources identified as needs for independent functioning.
• Provide training, coaching, and support in daily living skills including housekeeping, cooking, personal grooming, accessing transportation, budgeting, paying bills, and maintaining independent residence.
  
  
  

CARE COORDINATION AND FOLLOW-UP

• Provide adequate follow-up with clients regarding appointments, completion and submission of forms, and other necessary actions.
• Assist with coordination of hospital discharges as needed to ensure smooth transitions of care and prevent readmissions; engage existing providers to ensure continuity of care.
• Establish and maintain positive working relationships with local community resources including law enforcement, ambulance personnel, crisis call centers, and hospitals.
• Attend agency and community meetings as assigned by supervisor.
  
  
  

CRISIS RESPONSE AND TRAUMA-INFORMED PRACTICE

• Assist with daytime mobile crisis response as needed.
• Participate in crisis on-call secondary duties as scheduled.
• Engage with clients in a trauma-informed and collaborative manner that supports safety, empowerment, voice, and choice.
• Respond to community crises in a timely manner and apply CPR and Crisis Prevention Institute (CPI) de-escalation and behavioral management techniques as needed.
  
  
  

DOCUMENTATION AND COMPLIANCE

• Document all client interactions and contacts according to agency and DMH standards.
• Meet all internal and external reporting requirements including data collection for Quality Assurance evaluation and DMH reporting.
• Attend educational seminars and professional development meetings as required.
• Perform other duties as requested by supervisor.
  
  
  

SKILLS AND ATTRIBUTES:

• Strong interpersonal engagement skills for adults and seniors across diverse backgrounds and circumstances.
• Demonstrated ability to develop and maintain strong partnerships with law enforcement, ambulance personnel, crisis call centers, crisis centers, and hospitals.
• Highly flexible and adaptable — comfortable responding to a wide range of client presentations and community situations.
• Strong verbal and written communication skills with the ability to maintain accurate, timely documentation.
• Committed to trauma-informed, culturally responsive care and client self-determination.
• Collaborative team player with experience working within a multidisciplinary care model.
  
  
  

REQUIRED QUALIFICATIONS:

• Bachelor's degree in social work, nursing, psychology, mental health, human services, or a related field required.
• Master's degree in a related field preferred.
• Experience in behavioral Health, or related field.
• Must be able to respond to community crises in a timely manner and apply CPR and CPI de-escalation techniques as needed.
  
  
  

ABOUT US:

At the Arthur Center, we inspire community health and wellness by meeting people where they are and supporting whole-person well-being. Our mission is to empower individuals and families to build healthier, more fulfilling lives so they can invest their time, talents, and resources into truly living.

As a community health center, our impact is driven by the dedication of over 200 staff members who work together to provide compassionate care, evidence-based services, and meaningful support. Every day, our team helps strengthen the communities we serve across Audrain, Callaway, Montgomery, Pike, Ralls, and Monroe Counties by providing and improving access to medical, dental, and behavioral health care, fostering resilience, and promoting long-term wellness.

TOP BENEFITS OR PERKS:

As an employee at Arthur Center, you'll enjoy:

• Collaborative work environment and meaningful, mission-driven work
• Competitive pay commensurate with experience | Benefits Eligible
• Comprehensive benefits package including:
• Medical (HSA option), Dental, Vision
• Life insurance | 401(k) with up to 6% company match
• 9 paid holidays
• Generous PTO
  
  
  

APPLY TODAY

Ready to make a meaningful impact in your community? Apply now to join a team that values excellence, compassion, and collaboration.