Equitable Network Outsourcing & Oversight Manager

equitable; Charlotte (NC); Hybride; USD 75 000 - 80 000; Plein temps

Résumé du poste

Equitable is seeking an experienced Network Outsourcing & Oversight Manager to oversee outsourced operational support for Financial Professionals and their staff across life, annuity, and variable annuity lines. You will serve as the liaison with the outsourcing partner to ensure service quality, regulatory alignment, and strong vendor governance.

The role focuses on process improvements, risk mitigation, and maintaining a high-performing, customer-focused service model.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of experience in financial services operations, preferably life insurance and annuities.
• FINRA Series 6 and 26 or Series 7 and 24 registrations, active upon hire.
• Strong understanding of broker-dealer operations, insurance products, and regulatory requirements.
• Experience supporting outsourced operations, vendor management, or operational oversight functions.

Responsabilités

• Serve as a primary service and escalation contact for Financial Professionals and support staff regarding new business and existing inquiries, service-related issues, exceptions, and vendor-supported processing for life and annuity business.
• Partner with the outsourced vendor to ensure timely, accurate, and complete resolution of Financial Professional inquiries, service requests, and escalations.
• Foster strong working relationships with internal business partners and external service providers to enhance operational effectiveness and client satisfaction.
• Monitor outsourced operations to ensure compliance with contractual obligations, service standards, regulatory expectations, and SLAs.
• Review, analyze, and communicate key performance metrics, trends, and operational results to leadership.
• Conduct ongoing oversight of vendor performance and identify opportunities to improve service quality, efficiency, and customer experience.

Connaissances

Attention to detail

Cross-functional collaboration

Effective communication

Managing multiple priorities

Quality management

Formation

Bachelor's degree or equivalent

FINRA Series 6 & 26 OR Series 7 & 24

Description du poste

About the Role

At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives- a missionwe’vehoned since 1859.

Equitable is seeking an experienced Network Outsourcing & Oversight Manager responsible for overseeing outsourced operational support functions that service Financial Professionals and their support staff across variable annuity, fixed annuity, and life insurance business lines. This role serves as a key liaison between Equitable and its outsourcing partner, ensuring advisor-facing service delivery for new business and existing business inquiries, regulatory compliance, operational effectiveness, vendor accountability, and adherence to established service level agreements.

The successful candidate will leverage strong financial services expertise, operational knowledge, and analytical skills to identify opportunities for process improvement, mitigate risk, and support the achievement of business objectives. This position partners closely with internal stakeholders, compliance, audit teams, and vendor leadership to lead vendor-supported projects and process improvements, strengthen controls, resolve advisor service issues, and maintain a high-performing, accountable, and customer-focused service model.

This position offers a flexible work schedule: it may be fully remote/hybrid. If youarelocatednear one of our offices (e.g., Charlotte, NC; Syracuse, NY), a hybrid schedule with 2–3 days on-site per week is expected to foster collaboration and connection. If remote, you will fully engaged with your team to provide outstanding, customer focused service during our core hours (8:30 AM–5:30 PM EST).

What You’ll Be Doing

• Service & Relationship Management
  • Serve as a primary service and escalation contact for Financial Professionals and support staff regarding new business and existing business inquiries, service-related issues, exceptions, and vendor-supported processing for life and annuity business.
  • Partner with the outsourced vendor to ensure timely, accurate, and complete resolution of Financial Professional inquiries, service requests, and escalations.
  • Foster strong working relationships with internal business partners and external service providers to enhance operational effectiveness and client satisfaction.
• Vendor Oversight & Performance Management
  • Monitor outsourced operations to ensure compliance with contractual obligations, service standards, regulatory expectations, and established Service Level Agreements.
  • Review, analyze, and communicate key performance metrics, trends, and operational results to leadership.
  • Conduct ongoing oversight of vendor performance and identify opportunities to improve service quality, efficiency, and customer experience.
  • Take the lead with vendor partners on operational projects, process improvements, workflow enhancements, and root cause analysis efforts to improve service quality, efficiency, accuracy, and advisor experience.
  • Establish clear ownership, action plans, due dates, and follow-up routines with vendor leadership to ensure project deliverables and process improvements are completed timely and sustainably.
  • Evaluate vendor performance against Service Level Agreements, hold the vendor accountable for meeting service commitments, and drive timely remediation plans when performance gaps, aging items, or quality concerns are identified.
• Compliance & Regulatory Oversight
  • Support quarterly Written Supervisory Procedure (WSP) reviews and maintain Standard Operating Procedures (SOPs) to ensure regulatory alignment and operational consistency.
  • Perform daily Customer Identification Program (CIP) and OFAC reviews and investigate potential compliance concerns.
  • Identify, escal...and support resolution of Anti-Money Laundering (AML) related issues in accordance with company policies and regulatory requirements.
  • Maintain awareness of evolving regulatory requirements and ensure outsourced operations remain compliant.
• Audit & Risk Management
  • Participate in process walkthroughs and support internal, external, and AML audits by gathering, reviewing, and providing required documentation.
  • Assist with the identification, documentation, and remediation of operational risks and control weaknesses.
  • Partner with compliance, risk, and audit teams to strengthen operational controls and governance practices.

The base salary range for this position is $75,000 - $80,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends onleveland functional area of responsibility.

For eligible employees, Equitableprovidesa full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, pleasereferencethe link below.

Equitable Pay and Benefits: Equitable Total Rewards Program

What You Will Bring

Required Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of experience in financial services operations, preferably within life insurance and annuity products.
• FINRA Series 6 and 26 or Series 7 and 24 registrations, active upon hire.
• Strong understanding of broker-dealer operations, insurance products, and applicable regulatory requirements.
• Experience supporting outsourced operations, vendor management, or operational oversight functions.

Preferred Qualifications

• Life and Health Insurance License
• Experience with AML, CIP, OFAC, and other compliance monitoring processes.
• Knowledge of audit, risk management, and operational control frameworks.
• Experience working with performance metrics, dashboards, and operational reporting tools.
• Proven analytical and problem-solving skills with the ability to identify trends, assess risk, and implement process improvements.
• Exceptional written and verbal communication skills with the ability to present findings and recommendations to various stakeholder groups.

Skills

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and interpret ideas, information, and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.

About Equitable

At Equitable,we’rea team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leveragetheir unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.