Equipment Services Associate

Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Health Savings Account

Paid time off

Parental leave

Retirement plan

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking an Equipment Services Associate to support daily equipment delivery, supply distribution and inventory across inpatient and ED areas.

Strong customer service, infection control adherence and teamwork are essential. The role emphasizes self-management, effective communication, and use of hospital technology for issue resolution and process improvements.

Qualifications

• High School Diploma or equivalent required.
• Good oral and written communication skills.
• Ability to work independently.
• Ability to organize and prioritize daily tasks.
• Excellent customer service skills.
• Ability to handle multiple requests in a stressful environment.
• Team oriented and able to work with others.
• Proficient in data entry and technology use.

Responsibilities

• Distributes and manages the equipment and bed for all inpatient areas and partners with the ED and surgical areas for optimal patient care.
• Cleans all patient care medical equipment in the soiled utility.
• Maintains a daily and monthly equipment log for infection control and activity.
• Maintains proper inventory stock levels of all medical equipment, cables, pumps, beds, etc.
• Performs floor sweeps to manage excess equipment and beds for redistribution based on inventory stock level, acuity, and census.
• Sets up equipment for Nursing and other Clinical Education as needed.
• Responsible for bringing broken medical equipment to HTM and/or Bed Storage for repairs.
• Retrieves repaired equipment from HTM and/or Bed Storage.
• Orders bed/equipment rentals per specific patient requirements when requested by clinical staff.
• Collects recyclable/disposable supplies and distributes to the appropriate department.
• Distributes equipment/supplies to other floors during tube system downtime or to floors without tube access.
• Responds to customer service requests in a timely and expedited fashion.
• Alerts supervisor if a request cannot be fulfilled or customer is unhappy.
• Communicates with supervisor regularly regarding problems and major activities.
• Maintains order and cleanliness in the areas worked and the areas serviced.
• Observes and enforces departmental and general hospital policies, especially safety and security.
• Attends in-service training programs as directed by supervisor.
• Knowledge of proper lifting techniques and safe use of materials handling equipment.
• Performs job functions with a service mindset focused on innovation, service excellence and teamwork.

Skills

Communication skills

Independent work

Task prioritization

Customer service

Multi-tasking

Team player

Data entry/technology

Education

High School Diploma/GED (Required)

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

Performs the daily equipment services work delivering of clean supply, inventory management, and distribution of medical equipment, beds, toys, cleaning supplies for soiled rooms, etc. to various inpatient care and emergency department areas. Because of the high visibility, customer service and sanitization is critical to meet the customers’ requirements and maintain proper infectious control standards within the hospital. It is imperative that the employee is personally accountable and can work in self-managed teams by adhering to the hospital and departmental policies. Finally, this position is expected to be capable of utilizing the various technology applications/software, provide first-step resolution to open issues, elevate opportunities for improvement to a supervisor, work within a team environment, and have excellent communication skills.

Essential Job Duties

• Distributes and manages the equipment and bed for all inpatient areas and partners with the emergency department and surgical areas for optimal patient care.
• Cleans all patient care medical equipment in the soiled utility.
• Maintains a daily and monthly equipment log for infection control and activity.
• Maintains proper inventory stock levels of all medical equipment, cables, pumps, beds, etc.
• Performs floor sweeps to manage excess equipment and beds for the purpose of redistributions based on inventory stock level, acuity, and census.
• Sets up equipment for Nursing and other Clinical Education as needed.
• Responsible for bringing broken medical equipment to Healthcare Technology Management (HTM) and/or Bed Storage for repairs.
• Retrieves repaired equipment from HTM and/or Bed Storage.
• Orders bed/equipment rentals per specific patient requirements when requested by clinical staff.
• Collects recyclable/disposable supplies and distributes to the appropriate department.
• Distributes equipment/supplies to other floors during tube system downtime or to floors without tube access.
• Responds to customer service requests in a timely and expedited fashion.
• Alerts supervisor/team lead when a customer service request is unable to be fulfilled, or customer is unhappy.
• Communicates with supervisor regularly regarding problems and all major activities.
• Maintains order and cleanliness in the areas worked and the areas serviced.
• Observes and enforces departmental and general hospital policies and procedures, particularly relating to the practice of safety and security measures.
• Conducts and/or attends in-service training programs as directed by supervisor.
• Knowledge of proper lifting techniques and safe use of materials handling equipment, both manual and powered is required.
• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers, and others.

Knowledge, Skills And Abilities

• High School Degree or equivalent required.
• Good oral and written communication skills.
• Ability to work independently.
• Ability to organize and prioritize daily tasks.
• Excellent customer service skills.
• Ability to handle multiple requests and work in a stressful environment.
• Ability to work as part of a team.
• Ability to perform data entry and comfortable utilizing technology

Education

High School Diploma/GED (Required)

Pay Range

$19.50-$30.23 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match

Various Voluntary Benefits

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: [e-mail]

AI Notice

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: [e-mail]