Equipment Repair Technician I

MedCare Equipment Company, LLC; Delmont (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

MedCare Equipment Company, LLC in Delmont, Pennsylvania is searching for an Equipment Repair Technician I. This role involves diagnosing, repairing, and maintaining respiratory and durable medical equipment while ensuring compliance with medical standards.

Ideal candidates should have a high school diploma, a valid PA driver’s license, and at least 2 years of relevant experience. The technician will also deliver excellent customer service while supporting the operational goals of the company.

Qualifications

• 2 years of experience in HME/healthcare, delivery, or electrical maintenance.
• Valid PA Driver’s License required.
• Certified Repair Technician through MedGroup’s training.

Responsibilities

• Diagnose and repair respiratory equipment.
• Inspect and maintain rental DME and respiratory equipment.
• Provide excellent customer service and support.

Skills

Troubleshooting Respiratory Equipment

Excellent Communication Skills

Repair Equipment

Maintenance of DME

Education

HS Diploma or GED

Job description

Job Description

The Equipment Repair Technician I performs the assembly, repair, and maintenance of equipment provided by MedCare Equipment Company while maintaining appropriate documentation. This service or repair may involve equipment delivered in compliance with special medical requirements, modifications to existing customer equipment, repair of damaged or malfunctioning customer equipment, or routine service required by the manufacturer. All job functions and tasks must follow standards regulated by MedCare Equipment Company and their accrediting body, the Compliance Team. The technician actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, continually seeking work process improvements. The technician recognizes the necessity of taking ownership of one’s own motivation, morale, performance, and professional development, and strives for behavior consistent with commitment to MedCare’s missions, vision, and values.

Responsibilities

• Troubleshooting - Respiratory
• Diagnose, repair, and/or modify equipment, as needed, to ensure proper functioning of respiratory equipment. This may be done in the shop or in the field.
• Be skilled in troubleshooting respiratory equipment to determine type of service or parts necessary for repair. Provide excellent listening and communication skills to customers in troubleshooting service requests via telephone or in person.
• In case of equipment breakdown, converse with equipment operators to ascertain problems before breakdown to determine whether breakdown is due to human error or mechanical problems.
• Coordinate demo/ loaner equipment as needed.
• Repair-Modify Equipment - Respiratory
• Provide service or repair for equipment to be delivered in compliance with specific medical requirements, repair of damaged or malfunctioning customer equipment, or routine service required by the manufacturer.
• Prepare and effectively communicate repair quotes.
• Repair all types of medical equipment provided, including rental DME and respiratory DME, in a timely manner.
• Maintenance - Respiratory and Rentals
• Inspect incoming rentals for hours used, maintenance needed, and repairs required.
• Inspect and process returns per company and infection control guidelines.
• Design and implement test procedures for outgoing and incoming equipment and calibrate O2 testing equipment as needed.
• Follow established maintenance schedule for each piece of rental equipment per specific procedure requirements (concentrators, liquid oxygen, cylinders) and manufacturer’s recommendations.
• Maintain equipment in good working order and appearance, and verify equipment is working properly.
• Monitor and report abnormal wear and tear of equipment that may be caused by customer misuse or abuse.
• Replace disposables as needed.
• When complex repairs are needed, ensure repairs are scheduled and completed.
• Provide thorough documentation on all rental equipment.
• Maintenance - DME
• Inspect incoming rentals for hours used, maintenance needed, and repairs required.
• Perform a thorough check on wheelchairs, beds, etc., in house and in the field and verify equipment is working properly.
• Follow established maintenance schedule for each piece of equipment per specific requirements and manufacturer’s recommendations.
• Maintain equipment in good working order and appearance, and verify equipment is working properly.
• Monitor and report abnormal wear and tear caused by customer misuse or abuse.
• When complex repairs are needed, ensure repairs are scheduled and completed.
• Provide complete thorough documentation on all equipment.
• Quality Assurance
• Verify equipment sale / rent to be in good working order before delivery.
• Thorough documentation on all rental equipment, including service date, repair detail, serial numbers, cleaning dates, and warranty information.
• Parts and Equipment Inventory
• Maintain an adequate supply of repair parts.
• Purchase special parts only as needed and on the most cost‑efficient basis.
• Place all items received for stock into their appropriate locations daily.
• Manuals, Documentation and Knowledge
• Maintain up-to-date files of manufacturer’s repair and maintenance manuals of all HME equipment owned by the company (as available) and other related documentation.
• Have familiarity with service requirements of each piece of equipment owned by this company.
• Maintain well‑organized and current documentation for all maintenance and repair to DME and respiratory related equipment, including equipment tracking and maintenance logs.
• Create, submit, and maintain proper paperwork for warranty work.
• When appropriate, create or process proper billing materials.
• Infection Control
• Wear gloves when exchanging disposables or picking up dirty equipment.
• Identify and properly dispose of hazardous materials and waste such as needles, disposables, which have had contact with bodily fluids.
• Bag all dirty equipment and isolate it from clean equipment in vans and the warehouse.
• Maintain or assist with maintaining appropriate storage of clean and dirty equipment.
• Return dirty equipment and keep it isolated in a dirty area until cleaned. Avoid cross traffic through the clean area with dirty equipment.
• Appropriately clean and disinfect equipment as required, utilizing the proper PPE (Personal Protective Equipment). Note items that need repair according to company procedures.
• Follow company’s bagging and tagging procedure.
• Place items back in stock daily.
• Customer Service and Professionalism
• Offer compassionate and positive interactions with customers.
• Resolve customer concerns and complaints constructively, serving as an intermediary between customer concerns and company needs.
• Immediately investigate and resolve client problems concerning new equipment or equipment in need of service, working to obtain 24‑hour responsiveness.
• Receive, investigate and respond quickly and professionally to all customer inquiries regarding shipments, products, deliveries and complaints.
• Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action.
• When customer problems and questions arise, answer equipment and clinical questions to the customer’s satisfaction, maintaining accurate and complete documentation of complaints and resolutions.
• Provide skillful handling of grieving, upset or difficult customers. Work proactively with patients/clients to solve a variety of problems, acting as a company field representative.
• Maintain proper confidentiality at all times when answering inquiries.

Required Skills and Knowledge

Minimum level of education, skills, and abilities necessary to perform the job.

Education

• HS Diploma or GED

Certification / Licensure / Regulation

• Valid PA Driver’s License
• Must be certified as a Repair Technician through MedGroup’s Certified Repair Center Training Program

Prior Experience

• 2 years HME/healthcare, delivery, warehouse, oxygen, electrical maintenance and repair or related experience

Other Skills and Abilities

• None

Preferred Factor

• None

The above job descriptive information is intended to describe the general nature and level of work being performed by individuals assigned to this job. This is not intended to be an exhaustive list of all duties and responsibilities, as an employee may be assigned other duties other than described in this document.