Equipment Finance - Payoff Analyst

U.S. Bank; Marshall (MN); On-site; USD 34,000 - 43,000; Full time

Job summary

U.S. Bank is seeking a Payoff Analyst in Equipment Finance to support payoff quotes, dispositions, and payoff transactions. The role partners with sales, credit, documentation, insurance, and titling teams to ensure timely processing and excellent customer service.

The position requires an associate degree or equivalent experience and 3–5 years in financial services, with strong communication and organizational skills. Location is Marshall, MN or St.

Qualifications

• Associate's degree or equivalent work experience.
• 3–5 years of experience in financial services or a related field.
• Strong customer service and problem-resolution skills.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Serve as a primary day-to-day contact for customers and internal business partners.
• Generate and process payoff quotes and payoff transactions.
• Manage end-of-term lease activities, including equipment dispositions.
• Respond to customer requests, inquiries, and issue resolution in a timely and professional manner.
• Collaborate with sales, credit, documentation, insurance, titling, and other internal teams to support customer needs.
• Research and resolve transaction discrepancies and operational issues.
• Identify potential customer concerns and proactively work toward resolution.
• Maintain accurate records and documentation in department systems.
• Cross-sell or refer customers to additional bank products and services when appropriate.
• Develop expertise in assigned accounts, products, and Equipment Finance processes.

Skills

Customer service

Problem resolution

Communication

Organization

Multitasking

Education

Associate's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Payoff Analyst supports Equipment Finance customers and business partners by preparing payoff quotes, processing dispositions and payoff transactions, responding to customer inquiries, and coordinating activities with multiple internal teams. This position works closely with sales, credit, documentation, insurance, and titling teams to deliver exceptional customer service and ensure accurate and timely transaction processing.

Key Responsibilities

• Serve as a primary day-to-day contact for customers and internal business partners.
• Generate and process payoff quotes and payoff transactions.
• Manage end-of-term lease activities, including equipment dispositions.
• Respond to customer requests, inquiries, and issue resolution in a timely and professional manner.
• Collaborate with sales, credit, documentation, insurance, titling, and other internal teams to support customer needs.
• Research and resolve transaction discrepancies and operational issues.
• Identify potential customer concerns and proactively work toward resolution.
• Maintain accurate records and documentation in department systems.
• Cross-sell or refer customers to additional bank products and services when appropriate.
• Develop expertise in assigned accounts, products, and Equipment Finance processes.

Basic Qualifications

• Associate's degree or equivalent work experience
• Three to five years of experience in the financial services industry

Preferred Qualifications

• Strong customer service and problem-resolution skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, prioritization, and multitasking abilities.
• Resourceful with the ability to research issues and identify solutions independently.
• Proficiency with Microsoft Outlook, Teams, Word, and Excel.
• Experience working across multiple departments and stakeholder groups.
• Equipment leasing or Equipment Finance experience is preferred but not required.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week. This position is located in either Marshall, MN or West Side Flats location in St. Paul, MN. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $25.06 - 30.62

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.