Epicor Operations Consultant

ComTec Solutions, LLC.; City of Rochester (NY); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Relaxed culture

Recognition rewards

9 paid holidays

Generous vacation

Health insurance

Life insurance

Disability coverage

Birthday PTO

401K

Laptop & phone

Team outings

Weekly meals

Work-life balance

Job summary

ComTec is seeking a seasoned ERP consulting professional to deliver multiple software implementations from kickoff to Go-Live within the Enterprise Systems Group.

You will advise clients on system configurations, bridge business processes with ERP modules like Epicor and Syteline, and mentor teams while ensuring timelines and budgets.

Qualifications

• Bachelor's degree or equivalent with manufacturing ERP exposure.
• Minimum 5 years ERP project experience in manufacturing.
• Ability to design solutions and identify gaps between current and desired states.

Responsibilities

• Serve as trusted advisor on system configuration and implementations.
• Lead client communications and coordinate project schedules with teams.
• Assist with quotes, proposals and SLA adherence.
• Provide on-site training and post-implementation support.

Skills

ERP implementation

Client consulting

Project coordination

Training & support

Requirements gathering

Education

Bachelor's degree or equivalent

Tools

MS Office

SharePoint

Epicor

Infor Visual

Syteline

Great Plains

IQMS (DELMIAWorks)

Job description

Description

At ComTec we conduct our day-to-day business around 4 Simple Core Values:

• Dedicated to our Employees
• Passionate about the Customer
• Do the Right Thing
• Fire in the Belly

If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...

JOB SUMMARY

As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.

REPORTS TO

Manager, Enterprise Systems Group

DIRECT REPORTS

None

ESSENTIAL FUNCTIONS

• Be the trusted advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing and training
• Communicate with customer to determine needs, and contribute solution design as well as overall business strategy
• Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state
• Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner
• Assist with generating quote specifications and proposal generation
• Ability to adhere to project timelines and meet Service Level Agreement goals
• Provide support for clients in a help desk capacity and assist in troubleshooting application questions
• Provide on-site training and consulting for clients if necessary

ADDITIONAL RESPONSIBILITIES

• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Other duties as required

TECHNICAL SKILLS

• High level (Intermediate) of proficiency in MS Office and SharePoint
• Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc.

SOFT SKILLS & ABILITIES

• Strong written and verbal communication skills
• Pleasant and professional demeanor in all client and internal communications
• Ability to multitask
• Intellectually resourceful with sound judgment and effective decision-making abilities
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• In general, owns issues through resolution although understands when to elevate a problem to another team member and whom to elevate to; accepts escalated issues; and mentors when appropriate
• Demonstrates empathy with users and professionalism at all times
• Work well with clients at all levels
• Operates with client satisfaction in mind
• Energy, enthusiasm and results-oriented
• Strong troubleshooting and analytical skills

EDUCATION, EXPERIENCE, & KNOWLEDGE

• Bachelor level degree or equivalent work experience
• Minimum 5 years experience in a manufacturing environment with solid exposure to an ERP software
• Understanding of Manufacturing Operations
• Proven success in ERP software project implementation and deployment across multi-business verticals

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS

• Ability to schedule for evening or weekend work occasionally
• Valid driver's license in your state of residence and reliable personal vehicle

LOCATION

We are seeking candidates based in or willing to relocate to the Rochester, Syracuse, or Buffalo areas.

Benefits

• Competitive salary
• Relaxed Company Culture
• Value Recognition and Rewards
• 9 paid holidays
• Generous Vacation Allowance
• Health/Dental/Vision Insurance
• Life Insurance and LT/ST Disability
• Birthday Paid time off
• Company 401K
• Company laptop & Cell Phone
• Team Outings & Events
• Weekly Company Meals
• Flexible Work/Life Balance Valued