EPIC Trainer I

AltaMed Health Services Corp; Commerce (CA); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b)

Retirement matching

Flexible Spending Accounts

Commuter FSA

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice tail coverage

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed Health Services Corp. is seeking a Credentialed Trainer to educate staff on Epic and other clinical systems, ensuring effective adoption of new workflows and software.

You will develop training materials and support users in clinics and remote settings, coordinating with project teams on go-live events and ongoing enhancements. The role emphasizes hands-on training, curriculum updates, and collaboration with training leadership to maintain up-to-date content and deliver high-quality

Qualifications

• Minimum of 1 year of experience in performance improvement, project management, or program management.
• Bachelor's degree in healthcare, IT, computer science, or related area preferred.
• Minimum of 1 year of technical training experience with Epic System to clinical staff required.

Responsibilities

• Train end users on AltaMed technical/clinical systems and applications.
• Validate and train workflows for new/updated software products.
• Create and utilize training materials for staff education.
• Work with PT on special projects or assignments during implementations.
• Serve as primary credentialed trainer during clinical system implementations under supervision.
• Support end-users in 1-1 format in clinics and other healthcare settings; assist with Tip Sheet development.

Skills

Project management

Performance improvement

Staff training

Training end users

1+ year of clinical systems experience

Education

Bachelor's degree in healthcare/IT/computer science

Tools

Epic System

Windows-based apps (Word/Excel/PP/Visio/Project/SharePoint)

Job description

Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

The Credentialed Trainer is responsible for training end users on AltaMed technical/clinical systems and applications, including, but not limited to, Ambulatory Electronic Health Records (EMR), Managed Care Referral System, Customer Relationship Management (CRM), Interactive Intelligence (ININ), and other technical systems. This position is responsible for the validation and training of workflows for AltaMed staff on new or updated core software products targeting a variety of audiences. Trainers will be responsible for training staff, utilizing training materials. The CT will work with the PT on special projects or assignments. This role is responsible for keeping up to date with changes in the curriculum for software upgrades and building. During any clinical system implementation, this position may also be assigned to the project as a primary credentialed trainer working under the guidance of the PT and Training Manager. The CT will take ownership of completing assigned tasks within the implementation project scope. This position will also support end-users in a 1-1 format in the clinic or other healthcare-related environments and assist with Tip Sheet development.

Minimum Requirements

• A minimum of 2 years of direct progressive experience implementing Electronic Health Records systems in a large healthcare organization is required.
• A minimum of 1 year of experience in performance improvement, project management, or program management is required.
• Previous experience supporting EPIC training and certification programs.
• Bachelor's degree in healthcare, IT, computer science, or related area preferred.
• Minimum of 1 year of technical training experience with Epic System to clinical staff, including providers, nurses, MAs, etc., and adult training principles required.
• Instruction at a traditional secondary, collegiate, or adult school level, OR 2 years of technical training experience with medical/dental devices preferred.
• A minimum of 1 year of Program/Project Management experience providing cross-functional coordination is preferred.
• Minimum of 1 year of experience in education, organizational development, or a training-related position is required.
• Previous experience rolling out complex training programs to a large population (1500+ people) is preferred.
• Experience providing thoughtful analysis of the curriculum to provide feedback for improved development of learning outcomes is highly desirable.
• Experience maintaining collaborative relationships with internal personnel, business owners, and stakeholders.
• Intermediate proficiency with Windows-based applications (Word, Excel, PowerPoint, Visio, Project, as well as SharePoint).
• Preferred experience supporting EPIC training efforts at various stages of go-live.
• Preferred experience working in a healthcare environment related to clinical and business system applications, training, and education.
• Informatics certifications or credentialing are a plus.

Compensation

$68,640.00 - $83,318.04 annually

Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b)
• Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

As the nation's largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients.

AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation. We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community.

We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.