Epic Trainer

UnitedHealth Group; Worcester (MA); Hybrid; Confidential; Full time

Job summary

UnitedHealth Group in Worcester, MA is seeking an Epic Trainer to prepare, facilitate, and follow up on Epic training for clinicians and staff across sites.

The role is field-based with travel to training locations, requiring strong interpersonal skills, ability to manage LMS sessions, and flexible scheduling within 8:00 am–5:00 pm hours. On-the-job training provided.

Qualifications

• 3+ years of Epic training experience in a provider practice setting or equivalent.
• Experience with Epic applications and training delivery.
• Ability to use LMS to manage training sessions and attendance.

Responsibilities

• Train Epic applications for new hires and provide optimization training.
• Conduct in-person and virtual classes.
• Coordinate training scheduling and manage service tickets.
• Support training team with requests and content loading.
• Travel to training sites as required and serve as a training resource.

Skills

Epic training

Presentation skills

Microsoft Office Suite

Microsoft Teams

Windows-based computers

Communication

Self-motivation

Travel readiness

High School Diploma

Education

High School Diploma/GED

Tools

LMS (Learning Management System)

Epic training tools

Job description

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Epic Trainer is responsible for the preparation, facilitation, and follow up of Epic training.

Ideal candidates are independent contributors with experience in training Epic applications in both the classroom and provider practice setting. In this role you will need high emotional intelligence to maintain composure and navigate divergent goals and challenging situations. You need solid interpersonal communication skills to build positive relationships, use tact in sensitive situations; listen well to various points of view; and relate well to others at all levels.

Responsible for the Worcester, MA market- Reliant Medical Associates.

This position is full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be aligned to your schedule.

Primary Responsibilities:

• Train Epic applications for new hires and provide optimization training as needed
• Train In-Person and virtual classes
• Participate in coordination of training scheduling process
• Monitor and respond to training service ticket requests
• Support training team in box incoming requests
• Utilize LMS to facilitate training sessions, take attendance, make learner adjustments based on needs, and loading of training content
• Participate in Upgrade and Merger and Acquisition projects
• Travel to training sites as required
• Serve as training resource for clinical and operations staff
• Prepare, manage and maintain training classroom(s)
• Performs additional duties as assigned
• Train other applications as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED or equivalent years of work experience
• Must be 18 years of age OR older
• 3+ years of Epic training experience in a provider practice setting and/or equivalent EHR/provider practice related training experience
• Experience with Computers and Windows based programs
• Proficiency in Microsoft Office Suite and particularly in Microsoft Team meetings
• Presentation skills
• Ability to work in a high-performing, fast-paced, collaborative environment with limited supervision; must possess a high degree of self-motivation, versatility, and flexibility
• Quick learner, willing to tackle new opportunities and challenges with the capacity to synthesize and articulate complex subject matter so it can be easily understood
• Reliable mode of transportation
• Must have a Valid Driver's license
• Ability to work a flexible work schedule and travel both locally and non-locally to off-site training locations as needed
• Ability to work full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Familiarity with Learning Management Systems
• Background in training delivery
• Experience with Epic applications

Soft Skills:

• Self-starter with ability to take direction and come up with approaches and solutions
• Excellent multi-tasking skills
• Takes ownership of training processes with a focus on creating an enriched training experience
• Solid interpersonal communication skills, builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels.
• Effective written and oral communication skills necessary to foster team collaboration, and supportive learner environment
• Engaging Facilitator - facilitates presentations/training, workshops, or meetings in a structured manner; can manage group dynamics

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.