Epic Professional Billing Analyst 2

University of Chicago; Burr Ridge (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

The University of Chicago is seeking a Revenue Cycle Support role focused on Epic Resolute Professional Billing. You will assist in maintenance, testing, and basic configuration under supervision, enabling efficient billing workflows.

Remote work is primary with some on-site meetings; collaboration with senior analysts, IT, and clinical staff is essential to ensure accurate billing processes and ongoing system improvements.

Qualifications

• Education: college or university degree in related field.

Responsibilities

• Assist with maintaining and updating components of Epic Resolute Professional Billing including credit card payment build front-desk payment support, and basic billing configuration under the direction of a senior analyst.

Skills

Billing workflows

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in related field

Tools

Epic Resolute Professional Billing

Job description

Department BSD UCP - Information Services

About the Department The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care. The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):

• MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.
• VISION: Together, we elevate the human experience with knowledge and health care.
• VALUES: Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others. Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation. Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science. Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone. Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community. Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.

It is an exciting time to be a part of the University of Chicago and the BSD. Our team is helping to shape the future for our learners, staff, faculty, patients, and community.

Job Summary

Supports the maintenance and daily operation of Epic Resolute Professional Billing and related revenue cycle applications. Works closely with senior analysts and operational users to troubleshoot issues, perform build updates, test functionality, and help keep billing workflows running smoothly. Contributes to key optimization efforts but does not independently own system design or large-scale projects.

Responsibilities

Assist with maintaining and updating components of Epic Resolute Professional Billing including credit card payment build front-desk payment support, and basic billing configuration under the direction of a senior analyst.

Support the creation and maintenance of insurance follow-up workqueues. Help monitor workqueue behavior, elevate issues, and identify simple improvements to workflow efficiency.

Participate in testing activities for new functionality and system upgrades. Document results and flag issues to senior analysts and IT teams.

Help evaluate operational needs and translate them into service requests or minor configuration updates following established standards.

Maintain Epic Master File entries related to professional billing and perform routine updates to provider, facility structure and payer or reimbursement information.

Provide day-to-day support to operational users in areas such as charge review, claim edits, workqueue navigation, basic reporting, and registration or scheduling workflows that impact billing.

Assist with small scale project tasks including data collection, workflow documentation, user communication, and simple build tasks. Larger initiatives remain owned by senior analysts.

Support adherence to ITIL and change control processes by preparing documentation, submitting change requests, and ensuring updates follow proper review channels.

Maintain updated documentation for workflows, build elements, training materials, and configuration references.

Troubleshoot application issues within defined scope. Conduct initial analysis, gather details from users, and elevate complex problems to senior team members.

Contribute to process improvement discussions by identifying recurring issues or opportunities, while senior analysts own final design decisions.

Provide clear communication to operational stakeholders regarding issue status, upcoming upgrades, and basic system changes.

Perform related duties as needed to support overall revenue cycle system operations.

With moderate direction from others, conducts business process analyses, needs assessments, and preliminary cost/benefits analyses.

Uses basic understanding of applicable business processes, systems, and industry requirements.

Implements functional, system, and program specifications.

Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues.

Supports the IT development group in building new systems and enhance existing systems.

Assists in coding, testing, debugging, and implementing software solutions.

Prepares documentation on system enhancements and/or alternatives.

Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.

Performs other related work as needed.

Minimum Qualifications

Education: Minimum requirements include a college or university degree in related field.

Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications: ---

Preferred Qualifications

Experience: Experience supporting Epic Resolute Professional Billing or Hospital Billing or similar revenue cycle applications strongly preferred.

Licenses and Certifications: Epic Resolute Professional Billing Administration certification or accreditation.

Preferred Competencies

• Understanding of professional billing, scheduling, registration, and claim workflows.
• Ability to troubleshoot system issues and participate in testing and system updates.
• Ability to maintain accurate documentation and training materials.
• Ability to provide clear guidance and support to operational users.
• Ability to work effectively with senior analysts, IT teams, and clinical staff.
• Ability to identify when and how to elevate issues appropriately.
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
• Strong attention to detail and commitment to accuracy.
• Adaptable to system upgrades and changing workflows.
• Ability to remain customer-focused, supporting both operational users and organizational goals.
• Willingness to learn and stay current on system features and industry practices.
• Working Conditions Primarily remote work arrangement with some on-site meetings required.
• Frequent interaction with clinical, revenue cycle, and administrative staff to troubleshoot issues and support workflows.
• Regular use of computers, monitors, and office technology for system configuration, reporting, and training purposes.
• Occasional requirement to attend meetings or training sessions outside normal business hours.
• Minimal physical demands; primarily sedentary work with occasional lifting of office materials or equipment.

Job Family Information

Technology Role Impact Individual Contributor Scheduled Weekly Hours 40 Drug Test Required No Health Screen Required No Motor Vehicle Record Inquiry Required No Pay Rate Type Salary FLSA Status Exempt Pay Range $70,000.00 - $100,000.00 The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting. Benefits Eligible Yes The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Equality Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

Safety Report

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University Overview

The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world. We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government. To learn more about the university click here http://www.uchicago.edu/