EPIC LEARNING ANALYST II- EpicCare & Wisdom

OCHIN; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking nonprofit that is a leader in health care innovation. As a Learning Analyst, you will develop and deliver impactful training programs that enhance workflows and support the health of underserved communities. This role offers the chance to work with a diverse team, utilizing your skills to create engaging learning experiences. Collaborate with professionals across the nation as you help implement best practices and optimize training materials. If you're passionate about making a difference in health care and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Generous compensation package

Work-life balance

Professional growth opportunities

Virtual workforce flexibility

Qualifications

• Experience in developing training programs and materials.
• Strong analytical skills to evaluate training effectiveness.

Responsibilities

• Deliver interactive training that meets learning objectives.
• Design and maintain courses with clear objectives and assessments.

Skills

Training Development

Workflow Design

Performance Analysis

Epic System Knowledge

Facilitation Skills

Education

Bachelor's Degree in Education or Related Field

Certification in Instructional Design

Tools

Epic Systems

Learning Management Systems

Video Editing Software

Job description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing clinical insights and tailored technologies to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring new positions to meet increasing demand. When you join OCHIN, you have the opportunity to grow your skills and do meaningful work to help achieve our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a virtual workforce of over 1,200 professionals across 49 states. We offer a generous compensation package and support our employees’ well-being through work-life balance and professional growth opportunities. We are curious, collaborative learners committed to living our values daily. As we expand nationally, we welcome new talent to our growing team.

Position Overview

The Learning Analyst develops personalized and generalized learning programs, including workflow design, training, documentation, and workshops for OCHIN members. They may specialize in specific subjects, training programs, or organizational functions, and evaluate the effectiveness of workflows and training through performance results and feedback. Training areas include clinical or operational workflows, Practice Management, Primary Care/Specialty, Acute Care, Behavioral Health, Dental, Revenue Cycle, Professional Billing, Hospital Billing, and Reporting. The Learning Analyst maintains learning program documentation, videos, and workflows.

Essential Duties

1. Deliver interactive training that meets learning objectives while promoting OCHIN best practices.
2. Perform workflow validation within the OCHIN Epic System.
3. Provide feedback on training, workflows, documentation, and videos.
4. Assist in designing new learning programs and enhancing existing ones, including creating lesson plans and training aids.
5. Create and update notifications for new or revised learning materials.
6. Facilitate workflow design sessions to identify member operational and custom needs.
7. Collect and analyze member feedback from sessions, including one-on-one, in-field, and virtual support.
8. Demo workflows within Epic to members.
9. Assist members with personal build and integration of Epic OCHIN system, covering clinical, operational workflows, and various billing and reporting areas.
10. Provide one-on-one, in-the-field support for workflow coaching, mapping, optimization, and go-live support.
11. Facilitate discovery, assessment, and delivery of optimization for member installations.
12. Design and maintain courses with clear learning objectives, interactive scenarios, and assessments.
13. Create and maintain written deliverables such as user guides, facilitator guides, workbooks, scripts, and workflow diagrams.
14. Develop and update video content for training and workflow demonstrations.
15. Balance instructional modalities to enhance adult learning experiences.
16. Maintain OCHIN’s workflow knowledge base.
17. Support team members as a buddy and collaborate effectively.
18. Perform other duties as assigned.