Epic EHR Helpdesk Analyst - 1st Shift

accel bi corporation; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare technology provider seeks an EHR Helpdesk Analyst in Raleigh, North Carolina. The role involves providing advanced technical support for the Epic EHR system to ensure prompt resolution of IT issues, thus supporting high-quality patient care. Candidates should have at least 2 years of Epic support experience and a strong understanding of clinical workflows and support processes. This position requires working during the first shift, from 07:00 AM to 03:30 PM EST, ensuring system reliability and end-user satisfaction.

Qualifications

• Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
• 2+ years of experience using ServiceNow or other enterprise ticketing systems.
• 2+ years of hands-on experience with EHR platforms.

Responsibilities

• Provide support for Epic applications, workflows, access, printing, and integration issues.
• Serve as the initial point of contact for IT support issues related to Epic EHR.
• Troubleshoot complex application, account, and workflow issues.

Skills

Epic technical support

ServiceNow

Clinical workflows

Tools

EHR platforms (Epic, Cerner, Allscripts)

Job description

A leading healthcare technology provider seeks an EHR Helpdesk Analyst in Raleigh, North Carolina. The role involves providing advanced technical support for the Epic EHR system to ensure prompt resolution of IT issues, thus supporting high-quality patient care. Candidates should have at least 2 years of Epic support experience and a strong understanding of clinical workflows and support processes. This position requires working during the first shift, from 07:00 AM to 03:30 PM EST, ensuring system reliability and end-user satisfaction.