Epic Clinical Information System Analyst I, Day Shift, Outpatient

Adventist HealthCare Shady Grove Medical Center; Gaithersburg (MD); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Free Parking

Medical, Dental, Vision coverage for员工

Paid Time Off

Retirement plan with company match

Tuition Reimbursement

Employee Assistance Program

Job summary

Adventist HealthCare Shady Grove Medical Center is seeking an Epic Clinical Information System Analyst I to support our Epic program, improve workflows, and ensure accurate testing and validation of Epic applications.

The role focuses on user support, change-management, and collaboration with clinical teams to meet business needs, with a 40-hour work week and day shifts.

Qualifications

• Associate's or bachelor's degree in healthcare, information systems, business, or related field; relevant experience may substitute for education.
• 3-5 years of direct clinical, healthcare operations, information systems, application support, or related experience; prior Epic experience preferred but not required.
• Must meet Epic training requirements and obtain certification within required timeframe; clinical licensure preferred when relevant.

Responsibilities

• Analyses defined operational and clinical workflow needs; configures, builds, tests, and validates Epic functionality.
• Serves as a support contact for assigned applications; resolves end-user questions and troubleshoots incidents.
• Implements approved system changes with testing, documentation, and post-change validation.
• Collaborates with SMEs, end users, Epic reps, and other teams to align system functionality with business needs.
• Develops and maintains documentation, training materials, and SOPs.
• Participates in project meetings, site visits, and status reviews; communicates deliverables and risks.
• Supports go-live, upgrades, downtimes, and after-hours assistance as needed.
• Maintains knowledge of Epic apps, policies, and regulatory requirements; completes Epic training.

Skills

Clinical IT

End-user support

Workflow analysis

Education

Associate's or Bachelor's in healthcare, information systems, or related field

Tools

Epic Systems

Job description

Support Center

Adventist HealthCare seeks to hire an experienced Epic Clinical Information System Analyst I, for our Epic Program Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As an Epic Clinical Information System Analyst I, you will:

• Analyzes defined operational and clinical workflow needs; configures, builds, tests, and validates assigned Epic application functionality under general guidance and in accordance with approved standards.
• Serves as a support contact for assigned applications; responds to end-user questions, troubleshoots incidents, documents findings, and escalates complex or cross-application issues appropriately.
• Identifies and implements approved system changes, including requirements clarification, configuration, unit and integrated testing, change-control documentation, and post-change validation.
• Works with operational subject matter experts, end users, Epic representatives, and other application teams to align system functionality with business needs, project deliverables, and timelines.
• Develops and maintains accurate application, workflow, testing, issue, and support documentation; contributes to knowledge articles, training materials, and standard operating procedures.
• Participates in project meetings, site visits, integrated sessions, and status reviews; communicates assigned deliverables, risks, dependencies, and end-user concerns.
• Participates in end-user education, go-live readiness and support, upgrades, downtimes, and other scheduled or unscheduled support activities, including work outside normal business hours as needed.
• Maintains knowledge of assigned Epic applications, AHC policies and workflows, healthcare technology, patient safety practices, and applicable regulatory requirements; completes required Epic training and certification activities.
• Performs other related duties as assigned.

Qualifications Include:

• Associate's or bachelor's degree from an accredited college or university in healthcare, information systems, business, or a related field. Relevant experience may substitute for education on a year-for-year basis.
• 3-5 years of direct clinical, healthcare operations, information systems, application support, or related experience. Prior Epic experience is preferred but not required.
• No supervisory experience required.
• Ability to meet Epic's training requirements and obtain certification in the assigned application(s) within the timeframe established by AHC; certification must be maintained as required. Current clinical licensure is preferred when relevant to the assigned application.
• Must be able to complete required Epic training, projects, and examinations and participate in travel and extended-hour support as business needs require.
• Experience in Ambulatory care, Patient Portal, Population Health, Home care or Research preferred

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hours/week

Typical Daily Schedule: 8 am- 5 pm Monday through Friday

Shift Type: Day Shift

Holiday Requirements: Follow company holiday calendar

Pay Range:

$71,932.12 - $107,889.60

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

At Adventist HealthCare our job is to care for you.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.