Epic Client Systems Administrator I

101 Southeast Health; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Southeast Health is seeking an Epic Client Systems Administrator to support Epic applications and the behind-the-scenes servers that keep Hyperspace Web, MyChart and Interconnect running. You will manage, troubleshoot, and upgrade Epic components while maintaining VMware and load-balancing infrastructure in a healthcare setting.

The role requires 2–4 years of relevant experience, Epic certification, and an Associates degree (Bachelor's preferred).

Qualifications

• Associates degree or 3rd party IT certifications; comparable experience may be considered.
• Bachelor's degree in MIS, IT, Healthcare IT or related field highly preferred.
• Epic certification is required; company provides training to obtain certification.

Responsibilities

• Act as primary support contact for Epic applications and related issues.
• Maintain EPIC technical infrastructure and related servers.
• Collaborate with Epic to implement new modules and projects.
• Manage upgrades and communicate timelines with Epic and users.
• Analyze impact of known issues and communicate resolutions.
• Maintain system documentation and ensure adherence to change control.

Skills

Epic knowledge

Customer service

Communication skills

Education

Associates degree

Bachelor's degree preferred

IT certifications (3rd party)

Tools

VMware

Microsoft Server Administration

Load Balancing

Web Services & Printing Server Management

Job description

Southeast. Always the right career direction.

Job Description Summary

Epic Client Systems Administrators (ECSA) are responsible for client facing applications and the back-end servers that support them. ECSAs are responsible to maintain, troubleshoot and fix servers that comprise the Web and Services stack. These servers host applications like Hyperspace Web, MyChart, Interconnect and many more. ECSAs are responsible for ensuring client applications are available to end users and are maintained in accordance with Epic best practices and SEH standards. They are also responsible for maintaining backend hardware/software that is crucial for this operation, including but not limited to VMware servers, and the load balancing servers. This requires a high level of knowledge of Server Virtualization, Web Server administration, Software Deployment, and interoperability configuration.

Essential Functions:

• Acting as the primary support contact for new development, technical issues and general questions related to assigned application.
• Maintain EPIC technical infrastructure.
• Working on collaboration with Epic to implement new projects (e.g., new module).
• Managing upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing any issues.
• Analyzing and communicating impact of known issues.
• Guiding workflow design, building and testing the system and analyzing other technical issues associated with Epic software.
• Working with Epic representatives, the organization's business community and end-users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline.
• Participating in training, working with end users and notifying those areas of new feature updates as they are available.
• Staying up to date on all releases and participating in the quarterly update process.
• Triaging requests and determining priority of issues.
• Resolving end-user application issues using Epic documentation and ensuring business needs are met.
• Collaborating across roles and teams to solve end-user problems
• Escalating end-user problems to appropriate level (e.g., team lead) when necessary.
• Validating solutions are complete and appropriately implemented.
• Identifying and implementing requested changes to the system.
• Follows established guidelines for system change control.
• Implements approved changes based on end user designated priorities.
• Maintains system documentation to enable ongoing support of the system.
• Identifies revisions needed to existing Policies & Procedures, and initiates revision process with appropriate organizational departments.
• Holding ongoing communications with team members and department representatives and leaders (including Senior Leadership, if required) to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Other duties as assigned.

Minimum Experience Required Testing and Scoring:

All applicants are required to take the Epic pre-requisite testing and meet acceptable scoring requirements for consideration for positions.

Certification:

Epic certification is required component for all Epic analysts. Employees will be provided training and multiple opportunities to obtain the certification within a designated time frame.

Experience:

Two (2) to four (4) years of relative analyst experience, preferably within a large healthcare environment.

Minimum Experience Preferred Experience:

Demonstrated knowledge of multiple hospital department operations and computer applications is preferred.

Experience with VMware, Microsoft Server Administration, Load Balancing, Web Services & Printing Server Management preferred.

Experience using Epic at any capacity is a plus

Minimum Education Required Education:

Associates degree, Associate IT degrees, 3rd party information technology certifications, along with comparable experience considered.

Minimum Education Preferred Education:

Bachelor's degree from accredited university in MIS, Business Administration, Information Systems, or any clinically related degree is highly preferred.

Required Skills/Abilities

Knowledge:

Demonstrated knowledge of clinical and business workflows in a hospital and ambulatory setting are highly preferred.

Security:

This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance. Any breach of this requirement could result in immediate termination.

Service:

Exceptional customer service and support skills are expected and required. Our objective as a department is to provide to very best service to all the departments that we serve.

Expectations:

As projects and priorities dictate, must be available and willing to work non-standard business hours such as evenings, nights, weekends, and holiday's if/when necessary (required) and take after hours call on rotation with other analysts.

Physical Requirements Individuals employed in this position may be exposed to one or more of the following:

disagreeable odors; chemicals such as disinfectants, cleansers, soaps, etc.; latex, plastic, and other materials used for personal protective equipment; noise and distractions; unpredictable behaviors; and/or wet floors.

Shift Day Shift Details FTE 1 Type Regular

Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.

Southeast Health is an academic community-based health system serving the healthcare needs of 460,000 residents in southeast Alabama, southwest Georgia, and the Florida panhandle. The organization includes, Southeast Health Medical Center, a 420-bed hospital with the region's largest medical group and the Alabama College of Osteopathic Medicine (ACOM), the state's largest medical school. The philanthropic arm of the organization is the Southeast Health Foundation, and its population health division is Southeast Health Statera Network. Southeast Health, a not-for-profit organization, exists to promote healing, prevent disease, educate medicine's brightest minds, and bring wellness and prosperity to the region it serves.

Delivering excellent patient care and top-notch educational experiences begins with great employees, which is why we constantly strive to improve the work experience for our 3,000 team members.