EPIC Applications Analyst - Radiant

Advocate Health; Montana City (MT); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Retirement plan with employer match

Flexible spending accounts

Job summary

Advocate Health seeks an IT professional to map and optimize Epic-related clinical and business processes from a fully remote location in the United States. The role includes on-call duties and requires collaboration with clinicians and IT staff to ensure successful implementations and upgrades.

You will develop test plans, train users, and maintain comprehensive documentation while supporting multiple Epic applications.

Qualifications

• Bachelor's degree in Computer Science or related field required, plus relevant IT/clinical work experience.
• Typically 3 years in IT or clinical environment with business process mapping, analysis and documentation.
• Experience with Epic and other healthcare applications is preferred.
• Project management experience and ability to work with minimal supervision are expected.

Responsibilities

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes for Epic applications.
• Perform workflow analysis and map critical business processes using industry standards and best practices.
• Prepare documentation for business requirements using diagrams and data models for discussion and analysis.
• Configure systems to meet business requirements and develop test plans and scripts.
• Conduct unit, integration, system and end-user acceptance testing and document outcomes.
• Provide client and train users with materials and trainers for the project.
• Explain application functionality to users and assist with usage of full features and process flow.
• Develop and maintain product documentation including workflows, specs, installation instructions and troubleshooting guidelines.
• Communicate project status to clinic users and manage application version upgrades.
• Assist with support and troubleshooting as needed.

Skills

Epic knowledge

Business process mapping

Testing & QA

Training development

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Epic

Project management software

Job description

Full time Benefits Eligible:

Full-time, dayshift Monday - Friday from 8:00am-5:00pm. This role will have on call responsibilities and will be fully remote.

Fully Remote Role from these states: No relocation and no sponsorship or transfer of visa for this position now or in the future.

Responsibilities

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned Epic application(s).
• Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices.
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions.
• Perform applicable system(s) configuration that meets business requirements.
• Develop test plans, test cases, and test scripts to validate performance of all functions.
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking problem reports and documenting all final outcomes.
• Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project
• Effectively explains the functioning of the assigned application(s) and related systems to the users.
• Assists users with using the full functionality of the application(s) and process flow
• Develop and maintain product documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
• Completes all appropriate change and quality control documentation using department standards.
• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s).
• Schedules and manages application version upgrades for assigned applications.
• Resource for assigned application(s).
• Assist with support and troubleshooting as needed.

Licensing, Registration and Certification

• ~ Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department

Education and Experience

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
• Typically requires 3 years in an IT or clinical environment with business process mapping, analysis, defining business and user requirements, acceptance testing and documentation experiences
• Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design
• Experience in Epic and other Healthcare applications
• Project management experience with ability to use project management software
• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills
• Ability to work closely with health care application users, vendors, and technical professionals
• Demonstrated understanding of technical components and how they relate to applications

Additional Requirements

• Must have the ability to perform work related travel and therefore may be exposed to road and weather hazards.
• Exposed to a normal office environment.
• Must operate all equipment necessary to perform the duties of the job.
• Sits the majority of the workday; Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Benefits and Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Opportunity for annual increases based on performance
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs

full-time, part-time, per diem, temporary, etc.); Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.