Epic Application Manager, Day Shift, Patient Access/Revenue Cycle

Adventist HealthCare; United States; On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Employer-paid disability and life

Paid Time Off

Retirement match

Tuition Reimbursement

Employee parking

EAP support

Job summary

Adventist HealthCare seeks an experienced Epic Application Manager for our Patient Access & Revenue Cycle Department to lead Epic teams through implementation, upgrades and ongoing support. The role partners with clinical and operational stakeholders to ensure compliant, efficient patient access and revenue cycle workflows.

The ideal candidate has a strong track record in Epic projects, holds relevant certifications, and brings 6+ years in clinical IT with 3+ years in management.

Qualifications

• Bachelor's degree in information technology, healthcare administration, clinical informatics, business administration, computer science, nursing, or related field (Master's preferred).
• Minimum of six (6) years of progressively responsible experience in a clinical area and information technology including EHR implementation, application support, clinical informatics, healthcare operations, or related healthcare technology experience.
• Minimum of three (3) years of management experience preferred; experience leading application teams, technical staff, or healthcare IT initiatives is preferred.
• Additional Epic certifications or proficiencies preferred.
• Project Management Professional (PMP) preferred.
• Lean Six Sigma Green Belt preferred.
• Experience leading Epic implementations, upgrades, optimization initiatives, and application governance is preferred.
• Experience supporting integrated workflows across multiple Epic applications and IT service management practices is preferred.

Responsibilities

• Leads assigned Epic application teams through implementation, optimization, testing, workflows, go-live planning, stabilization, upgrades and ongoing support.
• Directly supervises Epic application analysts, including assignments, performance management, development, resource allocation, and hiring support.
• Coordinates application activities with project directors, managers, operational leaders, technical teams, vendors, training, testing and reporting for integrated delivery.
• Oversees application support, upgrades and optimization including issue management, risk identification, escalation and change control.
• Ensures build, workflow design, testing, validation, readiness, cutover, and production support meet Epic standards.
• Partners with leaders, clinicians, revenue cycle leaders, physician champions and Epic reps to support operational, regulatory and patient care objectives.
• Develops team capabilities through mentoring, certification planning, knowledge transfer and process improvement.
• Maintains expertise in Epic functionality, healthcare technology trends and interoperability.

Skills

Leadership

Project management

Healthcare IT

Communication

Education

Bachelor's degree in IT/healthcare

Master's degree preferred

Tools

Epic Cadence

Epic Prelude

Epic Resolute

Epic Claims & Remittance

Job description

Adventist HealthCare seeks to hire an experienced Epic Application Manager for our Patient Access & Revenue Cycle Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As an Epic Application Manager-Patient Access & Revenue Cycle, you will:

• Leads assigned Epic application teams through implementation, optimization, testing, integrated workflows, go-live planning, stabilization, upgrades and ongoing support while ensuring project scope, quality, and timelines are achieved.
• Directly supervises Epic application analysts, including work assignments, performance management, professional development, resource allocation, workload balancing, coaching, and hiring support.
• Coordinates application activities with the Project Director, project managers, operational leaders, technical teams, vendors, training, testing, reporting, and other application teams to ensure integrated delivery across the enterprise.
• Oversees application support, upgrades and optimization, including issue management, risk identification, escalation, workflow decisions, change control, integrated planning, and leadership status reporting.
• Ensures application build, workflow design, testing, validation, integrated readiness, cutover preparation, and production support activities meet organizational standards and Epic implementation practices.
• Partners with operational leaders, clinical stakeholders, revenue cycle leaders, physician champions, subject matter experts, and Epic representatives to ensure application solutions support operational, regulatory, and patient care objectives.
• Develops team capabilities through mentoring, performance feedback, certification planning, knowledge transfer, and continuous process improvement initiatives.
• Maintains expertise in Epic application functionality, healthcare technology trends, interoperability concepts, implementation methods, and organizational priorities.

Revenue Cycle Portfolio Leadership and Team Management:

• Lead analysts and supporting resources responsible for Epic patient access and revenue cycle applications, including Cadence, Prelude, Referrals, Real-Time Eligibility, Resolute Hospital Billing, Resolute Professional Billing, Claims and Remittance, Charge Router, Revenue Guardian, contract management, and related capabilities. Establish team processes, service ownership, resource plans, performance measures, documentation standards, development priorities, coaching, performance management, and succession plans.

Revenue Cycle Delivery and Lifecycle Management:

• Own the end-to-end delivery lifecycle for new and changed RCM functionality, including intake, scope, workflow and requirements analysis, design, build oversight, integrated testing, validation, cutover, go-live, stabilization, and transition to support. Maintain integrated schedules, dependencies, quality gates, budgets, status reporting, and accountable owners across concurrent workstreams.

Qualifications Include:

• Bachelor's degree from an accredited college or university in information technology, healthcare administration, clinical informatics, business administration, computer science, nursing, or a related field. Master's degree preferred.
• Minimum of six (6) years of progressively responsible experience in a clinical area and information technology, including electronic health record implementation, application support, clinical informatics, healthcare operations, or related healthcare technology experience.
• Minimum of three (3) years of management experience preferred. Experience leading application teams, technical staff, or healthcare information technology initiatives is preferred.
• Additional Epic certifications or proficiencies preferred.
• Project Management Professional preferred.
• Lean Six Sigma Green Belt preferred.
• Experience leading Epic implementations, upgrades, optimization initiatives, and application governance is preferred.
• Experience supporting integrated workflows across multiple Epic applications and using IT service management practices is preferred.

Work Schedule:

• Employment Type: Full-time
• Hours per Week: 40 hours/week
• Typical Daily Schedule: 8 am-5 pm Monday through Friday
• Shift Type: Day Shift
• Holiday Requirements: Follow the company holiday calendar

Pay Range:

Pay Range: $116,227.90 - $174,341.85 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Exempt)

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).)

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants's religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Our Mission:

We extend God's care through the ministry of physical, mental and spiritual healing.

Adventist HealthCare, based in Gaithersburg, MD., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing. Our comprehensive approach to caring for our community includes three acute-care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.

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