EPIC APPLICATION ANALYST III-Ambulatory

Carilion Clinic; Northern (KY); Hybrid; USD 89,000 - 143,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Paid time off

Wellness discounts

Health app access

Childcare discounts

Education & training

Job summary

Carilion Clinic seeks an Epic Applications Analyst III for Ambulatory to analyze, design, configure, test and implement Epic systems. The role supports users, trains staff, and coordinates with vendors and TSG teams to optimize workflows and documentation.

The candidate will lead design sessions, manage projects independently, and mentor colleagues while adapting to a remote/hybrid work environment within the U.S. travel may be required.

Qualifications

• Associate's degree in computer science, information systems, healthcare, business or 2 years of experience may be considered in lieu of degree.
• Minimum of 4 years of related experience.
• Must obtain and maintain a minimum of 3 vendor/industry certifications/proficiencies as determined by management following a primary Epic support path.

Responsibilities

• Performs Epic application system analysis and design including requirements, specifications, configuration, documentation, testing, and implementation.
• Provides application support, troubleshooting, training, and reporting.
• Leads requirements gathering and facilitates design sessions with stakeholders.
• Analyzes and translates business needs into system solutions with minimal supervision.
• Assists with implementation of new Epic modules and system enhancements.
• Participates in an on‑call rotation, including evenings, weekends, and holiday.

Skills

Epic Analysis

Requirements gathering

Project management

Communication

Education

Associate's degree

Tools

Epic Modules

Job description

Employment Status: Full time Shift: Day (United States of America) Facility: Remote - TN Requisition Number: R162307

EPIC APPLICATION ANALYST III-Ambulatory (Open)

How You’ll Help Transform Healthcare

Candidates residing in the following states may be considered for a remote and/or hybrid schedule: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia

• The Application Analyst III, Epic performs Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems.
• Provides application support, troubleshooting, training, and reporting.
• May also support integrated third‑party applications.
• Serves as a liaison between TSG groups, clients, and vendors.
• The Application Analyst III, Epic conducts intermediate to advanced analysis of Epic application design and system workflows.
• Independently manages assigned projects and work efforts, ensuring timely delivery.
• Leads requirements gathering and facilitates design sessions with stakeholders.
• Analyzes and translates business needs into system solutions with minimal supervision.
• Develops and maintains documentation and knowledge resources for supported Epic and non‑Epic (integrated third‑party) applications.
• Develops working knowledge of assigned Epic module(s), including related development and maintenance tools, and applies in‑depth knowledge within specific module areas.
• Uses understanding of how assigned Epic modules integrate with other Epic systems across the organization.
• Assists with implementation of new Epic modules and system enhancements.
• Serves as a resource for Epic application and system support and provides guidance to team members.
• Assumes a mentoring role, supporting analysts and contributing to team knowledge sharing.
• Serves as a liaison across multiple Epic modules, teams, and stakeholders.
• Interacts with internal and external customers and stakeholders in a professional manner.
• Applies independent judgment and decision‑making within established guidelines and escalates issues as appropriate.
• Identifies opportunities for system improvements and supports optimization efforts.
• Adheres to application change management processes, including communication, documentation, and post‑change support.
• Tracks work effort and communicates project and task status effectively.
• Participates in an on‑call rotation, including evenings, weekends, and holiday.

What We Require

• Education: Associate's degree in computer science, information systems, healthcare, business or 2 years of experience may be considered in lieu of degree.
• Experience: Minimum of 4 years of related experience.
• Licensure, Certification, and/or Registration: Obtains and maintains a minimum of 3 vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path. Must maintain a certification/proficiency in applicable Epic module(s).
• Other Minimum Qualifications: Must be a self‑initiated team player able to work under little supervision, with strong organizational, problem‑solving, and analytical skills.
• Other Minimum Qualifications: Must be able to work both independently and in a team setting.
• Other Minimum Qualifications: Must facilitate a positive and collaborative work environment.
• Other Minimum Qualifications: Must be flexible and capable of prioritizing multiple tasks and meeting deadlines.
• Other Minimum Qualifications: Effective communication skills (oral, written, and presentation).
• Other Minimum Qualifications: Must demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information.
• Other Minimum Qualifications: Must be able to work in a matrixed environment and understand bimodal work principles.
• Primary work schedule is Monday-Friday during standard business hours; role requires flexibility beyond standard hours, including participation in an after‑hours on‑call rotation and occasional travel.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job‑related tasks other than those specifically presented in this description.

Compensation Range: $89,232.00 - $142,771.20 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Benefits, Pay and Well‑being at Carilion Clinic

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Join an organization where innovation happens, collaboration is expected and ideas are valued.

A not‑for‑profit, mission‑driven health system built on progress and partnerships.

A courageous team that is always learning, fully dedicated, and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi‑specialty physician practices spanning southwestern Virginia.

Join us and begin your career in a place where every day is a new adventure of creating the future of health care.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.

Carilion is a Drug‑Free Workplace.

For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E‑Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies