Epic Application Analyst 1 (HIM/Identity)

Baylor Scott & White Health; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Baylor Scott & White Health is seeking an experienced Epic Application Analyst 1 (Principal Trainer for HIM/Identity) who partners with operational and technical stakeholders to design and deliver training solutions, translate complex workflows into clear, learner-focused education, and drive learner adoption.

The ideal candidate holds Epic HIM and Identity certifications, 3+ years in healthcare training or application support, strong written and verbal skills, and experience creating curricula,

Qualifications

• Education: Bachelor's degree or equivalent work experience.
• Epic HIM and Identity certifications required.
• 3+ years in healthcare training, Epic training, or application support.
• Experience developing Epic training programs with operational teams.

Responsibilities

• Design and deliver Epic training solutions for HIM/Identity.
• Translate complex workflows into learner‑friendly education.
• Create curricula, job aids, eLearning, and instructor‑led materials.
• Coordinate training materials and schedules with stakeholders.
• Support testing, upgrades, and change management activities.

Skills

Epic training

Healthcare experience

Adult learning

Curriculum development

Instructor-led training

Communication skills

Team collaboration

Agile environment

Training program delivery

Education

Bachelor's degree

Epic HIM Certification

Epic Identity Certification

Epic Principal Trainer experience

Tools

uPerform

Captivate

Storyline

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

We are seeking an experienced Epic Application Analyst 1 (Principal Trainer for HIM/Identity) who is proactive, self-directed, and passionate about adult education. This individual will partner with operational and technical stakeholders to design and deliver training solutions, communicate effectively with diverse audiences, and transform complex system workflows into clear, learner-focused educational experiences.

The ideal candidate is an experienced Epic Application Analyst 1 (Principal Trainer for HIM/Identity) who combines strong application knowledge with a passion for adult learning. This individual is proactive, takes initiative, and independently seeks information and solutions. They build strong, strategic relationships with operational and technical teams, communicate effectively with all audiences, and translate complex workflows into clear, engaging training that drives learner adoption and performance.

Essential Functions of the Role

• Provide testing and documentation of workflows, data collections, and end-user report details. Address other technical issues related to the application, considering vendor and internal stakeholders.
• Create, modify and track system build timely and effectively.
• Create and execute test scripts for new system builds.
• Provide Application Help, implement system updates and changes, and communicate those changes to super users and end users.
• Engage, manage, and communicate to all stakeholders.
• Solve problems by studying business issues/requirements, examining workflows and synthesizing key messages.
• Implement system updates and changes, and communicate those changes to super users and end users.
• Coordinate training materials and schedules for all super users and end users.
• Serve as a liaison between end users, subject matter experts and vendor implementation team.

Key Success Factors

• 3+ years of healthcare, Epic, training, or application support experience.
• Experience developing, maintaining, and delivering Epic training programs in collaboration with operational leaders, application analysts, and subject matter experts.
• Strong written, verbal, and presentation skills.
• Experience supporting testing, upgrades, and change management activities associated with Epic implementations and enhancements.
• Epic HIM Certification.
• Epic Identity Certification.
• 2+ years of experience serving as an Epic Principal Trainer.
• Experience supporting training for large healthcare organizations.
• Experience creating adult learning materials, including curricula, lesson plans, tip sheets, job aids, eLearning, and classroom exercises.
• Knowledge of adult learning principles and instructional design best practices.
• Experience facilitating instructor-led, virtual, and one-on-one training sessions.
• Experience with curriculum development tools such as uPerform, Captivate, Storyline, or similar platforms.
• Experience working in an Agile environment.
• Familiarity with patient identity management, duplicate record resolution, merge/unmerge workflows, CDI workflows, and HIM operations.
• Ability to work well in team environments.
• Self-motivated person who can identify and resolve issues, and advance personal knowledge.
• Ability to execute complex tasks through organization and details motivated approach.
• Demonstrated excellent mutual communication skills, among facility customers and team members.
• A quick learner of software and information technology, and motivated to learn new applications.
• Epic application knowledge to build MST.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - Less than 1 Year of Experience
• CERTIFICATION/LICENSE/REGISTRATION -

Epic Certification (EPICCERT): Within 120 days of Hire date.