Epic Analyst Associate, Optime

Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 77,000 - 126,000; Full time

Benefits offered by this job

Medical insurance

Life & disability

HSA

FSA

PTO & holidays

401(k) match

Student loan support

Tuition assistance

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking an Associate Application Analyst to optimize workflow processes by implementing and supporting applications, with a path to Epic certification.

This role focuses on aligning clinical and business workflows with system capabilities to support patient care and hospital operations. You will collaborate with end users, coordinate testing, and contribute to ongoing maintenance and enhancements across departments, while upholding

Qualifications

• Associate Degree in Information Technology or Healthcare field with related training or a minimum of five years of healthcare education or experience.
• Experience in a healthcare setting preferred.
• Knowledge of clinical, operational, or business applications via patient care or healthcare operations.
• Ability to complete Epic certification within six months.
• Proficient in Windows OS and Microsoft applications.
• Strong written and oral communication and customer service skills.
• Excellent project management abilities.

Responsibilities

• Works under the direction of the IM Manager, or Senior Analyst.
• Provides application implementation, support, technical guidance, and serves as a resolution point for issues regarding assigned applications.
• Collaborate with end-users to understand workflows and develop system support.
• Support existing functionality with further expansion to additional clinical, procedural and business areas.
• Coordinate all testing phases of associated applications during implementations and upgrades.
• Develop strong relationships with end user communities, internal and external partners.
• Perform activities of assigned projects or phases, adhere to work plans and timelines, identify resources and provide status reports.
• Develop and monitor testing scenarios and documentation on testing plans.
• Participate in completion of user documentation and training procedures.
• Adhere to HIPAA regulations for transactions, security and confidentiality.
• Perform duties with service principles focused on innovation, service excellence and teamwork.

Skills

Epic certification

Healthcare IT experience

Analytical skills

Communication skills

Windows OS & MS applications

Education

Bachelor's degree in Information Technology

Tools

Epic EMR system

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

680 Lake Shore Drive

Job Description

The Associate Application Analyst assists the hospital in optimizing workflow processes through implementing and supporting applications that are tailored to meet the hospital’s needs. The Associate Analyst will obtain Epic certification and learn the Epic system’s capabilities and functional use. The Associate Analyst will apply their knowledge of patient care and/or business workflows to assist in the continued implementation of systems that meet process needs. The Associate Analyst will support the information management needs of various client departments and workflows across the organization through project coordination, application(s) implementation, upgrades, ongoing maintenance and enhancements.

Essential Job Functions

• Works under the direction of the IM Manager, or Senior Analyst,
• Provides application implementation, support, technical guidance, and serves as a resolution point for issues regarding assigned applications. Works collaboratively with end-users to understand workflows and develop system support.
• Support existing functionality with further expansion to additional clinical, procedural and business areas.
• Research and benchmark to continually refine and develop, configure and modify moderately complex information systems to meet user’s needs. Participates in system optimization.
• Coordinate all testing phases of associated applications during implementations and upgrades.
• Develop strong relationships with end user communities, internal and external partners.
• Perform activities of assigned projects or particular phases of a given project. Adhere to detailed work plans and timelines. Identify appropriate resources needed to complete assigned tasks and provide timely status reports.
• Develop and monitor testing scenarios and methodologies to demonstrate system effectiveness. Prepare and maintain documentation on testing plans.
• Participate in completion of user documentation and training procedures.
• Adhere to HIPAA regulations for transactions, security and confidentiality.
• Perform job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
• Other duties as assigned.

Knowledge, Skills And Abilities

• Associate Degree in Information Technology or Healthcare field with related training or a minimum of five (5) years of relevant Health Care education or experience requirement.
• Experience in a healthcare related field preferred.
• Working knowledge of applicable clinical, operational, or business applications obtained through direct patient care, ancillary support, healthcare operations, or previous job responsibilities.
• Must have the ability to complete Epic certification within six (6) months of employment.
• Working knowledge of personal computers and Microsoft Windows OS and applications.
• Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely. Excellent customer service and interpersonal skills.
• Excellent project management skills. Ability to prepare documentation to support established objectives consistent with generally recognized standards.
• Ability to maintain a high level of integrity and confidentiality relating to employee/patient and hospital

Education

Bachelor's Degree: Information Technology (Required)

Pay Range

$76,960.00-$125,840.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: [e-mail]

AI Notice

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: [e-mail]