EOPS/CARE & CalWORKs Assistant

University of California; San Luis Obispo (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Cuesta College in San Luis Obispo County is seeking a capable administrative specialist to support EOPS/CARE & CalWORKs programs. You will manage the front office, coordinate scheduling for student appointments, assist in the computer lab, and handle communications with students and staff.

The position involves high public contact, office organization, and collaboration across departments to enhance access to services for targeted student populations.

Qualifications

• Graduation from high school or equivalent.
• Preferred: Associate degree.
• Two years’ experience working with diverse populations from varying socioeconomic, cultural and ethnic backgrounds.
• Education may be substituted for experience (1 year education for 2 years experience).

Responsibilities

• Organize and oversee the day-to-day functions of the assigned programs.
• Greet and work with the public, students, and college staff in-person and virtually.
• Answer and manage multiple VOIP phone lines.
• Disseminate information about programs and assist students with applications.
• Prepare correspondence, flyers, and notices for outreach on campus and in the community.
• Schedule student appointments and maintain calendars using scheduling software.
• Update websites and maintain lab and program scheduling tools.
• Assist Counselors with appointment preparation as necessary.
• Maintain office supplies and supervise student employees.

Skills

Interpersonal skills

Organizational skills

Office software

Written communication

Public service mindset

Education

High school diploma

Associate degree

Tools

Word processing

Spreadsheet

Database software

Online meeting tools

Email management

Job description

This position includes providing services and support to students at our North County Campus. Depending on operational needs, the successful candidate should be prepared to work from the North County Campus multiple days per week.

DEFINITION

Under the general supervision of the Dean of Student Success & Support Programs or Director, assists in the implementation of the assigned programs – EOPS/CARE & CalWORKs. The incumbent organizes and manages student appointment scheduling; provides a welcoming presence; assists students in the computer lab; performs a variety of routine to moderately complex secretarial and clerical work which includes carrying out oral and written directions, basic record keeping, and procedures requiring considerable contact with the public and other college staff; and performs other related duties as required. This position could be assigned to work at any of our educational sites.

DISTINGUISHING CHARACTERISTICS

This class is distinguished from other classes in that the incumbent is responsible for running a high-volume office that serves financially and educationally disadvantaged individuals, former foster youth, students with dependents, and those transitioning from cash aid to work.

The position has a high level of public contact and requires incumbents to exercise sound judgment in application of standard practices and procedures and work independently. Incumbents may train and oversee student employees in a lead capacity

Incumbents in this position support student learning outcomes and institutional effectiveness by creating an office environment that allows students, staff and faculty to conduct District business in an effective and efficient manner thus increasing the access and success of targeted student groups

ESSENTIAL FUNCTIONS

• Organize and oversee the day-to-day functions of the assigned programs;
• Greet and work with the public, students, and college staff as they seek to access programs and services in-person and in virtual settings;
• Answer and manage multiple VOIP phone lines and assist caller or forward as appropriate;
• Disseminate information about programs and assist students as they complete program application(s);
• Prepare correspondence, flyers, brochures, and notices as necessary; to assist in outreach efforts oncampus; and within the local communities to increase awareness of the EOPS/CARE & CalWORKs programs and services using traditional & video publication tools;
• Exercise sound judgement to interpret program policies and procedures;
• Receive general email inquiries and reply or forward as appropriate;
• Open and classify incoming mail and other information;
• Schedule student appointments and provide reminders using established scheduling software and other communication tools as appropriate;
• Create and maintain operational calendars, schedules, and other functions of the three programs established scheduling and tracking software; learning management system site, and website;
• Provide support with reports from scheduling and tracking software;
• Assist Counselors with appointment preparation as necessary;
• Distribute and track the distribution of resources to students;
• Coordinate the scheduling of embedded student employees and tutors;
• Assist students in the computer labs with software use, printing, and other needs;
• Inventory and order office supplies;
• Recruit, orient,train, and oversee student employees;
• Maintain kitchen supplies, clean and tidy daily;
• Assist staff with clerical tasks including but not limited to scheduling in-person and virtual meetings and activities, distributing agendas and minutes, creating & tracking requisitions, updating mailing lists, publicizing events across a variety of platforms;
• Update case notes, contact records, and other student tracking data;
• Update and monitor websites;
• Organize and maintain computer lab daily;
• Participate in IPPR Process; and
• Perform other related duties as required.

QUALIFICATIONS

Education:

Required

• Graduation from high school or equivalent.

Preferred

• Associate degree.

Experience:

Required

• Two years’ experience working with diverse populations from varying socioeconomic, cultural and ethnic backgrounds including staff and/of students with physical and learning disabilities.
• Education may be substituted for experience on the basis of one year of education for two years of experience.

Knowledge of:

• Office management techniques and organizational skills, record keeping and administrative practices;
• Filing systems and word processing;
• Written communications;
• Interpersonal skills, using tact, patience and courtesy;
• College programs and student services processes, procedures, and requirements of the college’s EOPS, CARE and CalWORKs programs; and community resources available to the population served;
• Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, online meeting tools, and/or database software;
• Correct usage of English, grammar, spelling, punctuation, and vocabulary; and
• District policies and procedures.

Ability to:

• Communicate effectively orally and in writing;
• Perform a wide variety of clerical and keyboarding work;
• Sustain regular work attendance
• Understand, interpret, and apply laws, regulations, policies, guidelines and procedures;
• Maintain confidentiality of personnel and student matters, records and student information;
• Operate a word processor, computer terminal, file scanner, and other office equipment;
• Troubleshoot office equipment and coordinate maintenance/repair as needed;
• Maintain accurate records, compile data, and prepare reports;
• Work independently with minimal supervision and initiate and prioritize work as required;
• Understand and carry out oral and written directions;
• Establish and maintain cooperative working relationships with the public, students, and college staff in routine situations which require tact, discretion and courtesy; and
• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

Physical ability to:

• Read and comprehend printed matter and text and data on computer monitors;
• Listen and comprehend verbal communication and direction given during a video conference;
• Communicate intelligibly and effectively via speech, telephone, written correspondence, video, and/or email;
• Sit or stand for extended periods of time;
• Lift and/or carry (25) pounds; and
• Exert manual dexterity sufficient for keyboard and other office equipment operation.

License and Certificates (must be continuously current):

Required

• Valid driver’s license and eligible to obtain California driver’s license upon hire.

ADDITIONAL INFORMATION

Cuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address: https://www.cuesta.edu/community/publicsafety/crime-information/clery-act.html

Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html

Selected applicants will be invited to attend a Zoom interview on Wednesday. September 16, 2026.