Environmental Services Supervisor - Full Time - 6:30am - 3pm Shift - Every Other Weekend and Holiday - Newark Campus

Christiana Care Health System; Newark (DE); On-site; USD 31,000 - 47,000; Full time

Job summary

ChristianaCare Health System in Newark, DE seeks an Environmental Services Supervisor to lead a team responsible for a clean, safe, patient-focused environment. Reporting to the Manager of Environmental Services, you will oversee caregivers, manage daily operations, trainings, and compliance with infection prevention and regulatory standards.

The role emphasizes leadership, performance improvement, and collaboration with Nursing, Infection Prevention, Facilities, and Patient Experience to

Qualifications

• High school diploma or equivalent.
• Three to five years of Environmental Services experience.
• Supervisory, leadership, or team management experience in Environmental Services, healthcare, hospitality, or related field.

Responsibilities

• Provide day-to-day leadership, coaching, mentoring, and development of Environmental Services caregivers and Service Leaders.
• Foster caregiver engagement, accountability, retention, succession planning, and leadership development.
• Participate in recruiting, interviewing, hiring recommendations, promotions, performance evaluations, and quarterly check-ins.
• Coordinate orientation, onboarding, annual retraining, and completion of required organizational education.
• Coach team members on cleaning techniques, service standards, patient interactions, and hospitality behaviors aligned with ChristianaCare values.
• Promote a culture of professionalism, teamwork, service excellence, and continuous improvement.
• Lead daily operational huddles and communicate department goals, priorities, and safety initiatives.
• Manage staffing plans, schedules, vacation requests, holiday coverage, and payroll-related functions.
• Monitor bed tracking systems and ES response-time metrics to support patient throughput and efficiency.
• Oversee inventory management, supply utilization, equipment maintenance, and repair needs.
• Maintain records related to team performance, productivity, special projects, and work orders.
• Supervise subcontractors and external service providers as needed.
• Serve as a frontline leader for environmental infection prevention initiatives.
• Ensure compliance with disinfectant dwell times, cleaning standards, isolation protocols, and bloodborne pathogen requirements.
• Conduct environmental hygiene audits and validate cleaning/disinfection compliance.
• Partner with Infection Prevention, Nursing, Safety, and operations to reduce healthcare-associated infections.
• Lead readiness activities for Joint Commission, CMS, OSHA, and other regulatory surveys.
• Coordinate compliance monitoring, audits, corrective action plans, and regulatory preparedness.
• Conduct daily patient rounding to evaluate cleanliness and identify improvement opportunities.
• Respond to patient concerns with urgency and professional service recovery.
• Promote a hospitality-focused culture across Environmental Services operations.
• Review dashboards, quality indicators, productivity, patient satisfaction, safety, and financial performance.
• Develop and implement action plans to improve quality, efficiency, and engagement.
• Participate in budget and workforce planning; monitor labor productivity and expenses.

Skills

Leadership

Team management

Communication

Problem-solving

Infection prevention understanding

Education

High school diploma

Associate degree or higher

CHESP certification (preferred)

Tools

MS Office

Environmental Services management systems

Regulatory compliance software

Job description

Job Details

Environmental Services Supervisor

Location: ChristianaCare
Department: Environmental Services
Position Type: Full Time
Shift: 6:30am - 3:00pm Shift - Every Other Weekend and Holiday - Overtime Available

Lead the Team That Helps Keep ChristianaCare Safe, Clean, and Patient-Focused

ChristianaCare is seeking an experienced Environmental Services Supervisor to provide frontline leadership for Environmental Services operations across the organization. This role is responsible for overseeing caregivers who maintain a clean, sanitary, safe, and hospitality-driven healthcare environment while supporting infection prevention, patient safety, regulatory compliance, operational excellence, and an exceptional patient experience.

Reporting to the Manager of Environmental Services, the Environmental Services Supervisor serves as a highly visible operational leader, partnering with Nursing, Infection Prevention, Facilities, Patient Experience, and other departments to drive performance, support caregiver development, and achieve organizational goals.

Key Responsibilities

Leadership & Team Development

• Provide day-to-day leadership, coaching, mentoring, and development of Environmental Services caregivers and Service Leaders.
• Foster caregiver engagement, accountability, retention, succession planning, and leadership development.
• Participate in recruiting, interviewing, hiring recommendations, promotions, performance evaluations, and quarterly check-ins.
• Coordinate orientation, onboarding, annual retraining, and completion of required organizational education.
• Coach team members on cleaning techniques, service standards, patient interactions, and hospitality behaviors aligned with ChristianaCare values.
• Promote a culture of professionalism, teamwork, service excellence, and continuous improvement.

Operations Management

• Lead daily operational huddles and communicate department goals, organizational priorities, performance expectations, and safety initiatives.
• Manage staffing plans, schedules, vacation requests, holiday coverage, and payroll-related functions.
• Monitor bed tracking systems and Environmental Services response-time metrics to support patient throughput and operational efficiency.
• Oversee inventory management, supply utilization, equipment maintenance, and repair needs.
• Maintain records related to team performance, productivity, special projects, completed assignments, work orders, and operational activities.
• Supervise subcontractors and external service providers as needed.

Infection Prevention & Regulatory Compliance

• Serve as a frontline leader for environmental infection prevention initiatives.
• Ensure compliance with approved disinfectant dwell times, cleaning standards, isolation protocols, discharge cleaning procedures, and bloodborne pathogen requirements.
• Conduct environmental hygiene audits and validate compliance with cleaning and disinfection standards.
• Partner with Infection Prevention, Nursing, Safety, and operational teams to support healthcare-associated infection reduction efforts.
• Lead readiness activities for Joint Commission, CMS, OSHA, Department of Health, and other regulatory surveys.
• Coordinate compliance monitoring, audit activities, corrective action plans, and regulatory preparedness initiatives.

Patient Experience & Service Excellence

• Conduct daily patient rounding to evaluate cleanliness, maintain visibility, and identify opportunities for improvement.
• Respond to patient concerns and cleanliness issues with urgency, professionalism, and effective service recovery.
• Partner with Patient Experience leaders to improve satisfaction and service outcomes.
• Promote a positive, hospitality-focused culture throughout Environmental Services operations.

Performance Improvement & Financial Stewardship

• Review department dashboards, quality indicators, productivity metrics, patient satisfaction scores, engagement data, safety outcomes, and financial performance measures.
• Analyze operational data and trends to identify opportunities for improvement.
• Develop and implement action plans that improve quality, efficiency, caregiver engagement, and retention.
• Participate in budget planning and workforce planning activities.
• Monitor labor productivity, overtime utilization, departmental expenses, contract services, and operational performance.

Safety & Environmental Compliance

• Ensure waste is properly segregated, packaged, transported, and disposed of according to regulatory requirements.
• Train staff on departmental chemicals, cleaning products, Safety Data Sheets (SDS), infection prevention practices, and occupational safety standards.
• Report and address unsafe conditions, hazards, and safety concerns promptly.
• Support organizational risk management, patient safety, and workplace safety initiatives.
• Respond to emergency staffing and operational situations as needed.

Qualifications

Education & Experience

Required

• High school diploma or equivalent.
• Three to five years of Environmental Services experience.
• Supervisory, leadership, or team management experience in Environmental Services, healthcare, hospitality, or a related field.

Preferred

• Associate degree or higher.
• Additional coursework in business, healthcare, humanities, English, Spanish, or technical disciplines.
• Certified Healthcare Environmental Services Professional (CHESP) certification, or ability to obtain if eligible.
• Equivalent combinations of education and experience will be considered.

Knowledge, Skills & Abilities

The ideal candidate will possess:

• Knowledge of hospital and departmental policies, procedures, and regulatory standards.
• Strong understanding of environmental infection prevention and healthcare cleaning practices.
• Knowledge of supervisory principles, performance management, coaching, and employee development.
• Ability to lead, motivate, and evaluate team members effectively.
• Ability to plan, organize, and coordinate operational activities.
• Strong problem-solving and conflict-resolution skills.
• Ability to identify workflow improvements and implement process enhancements.
• Strong analytical skills for reporting, scheduling, productivity management, and performance monitoring.
• Exceptional interpersonal, written, and verbal communication skills.
• Ability to build strong working relationships across departments and levels of leadership.
• Ability to maintain confidentiality and exercise sound judgment, diplomacy, and professionalism.

Technical & Equipment Skills

• Proficiency with Microsoft Office applications and other business software.
• Experience with Environmental Services management systems and technology platforms preferred.
• Working knowledge of Environmental Services equipment and machinery.
• Strong understanding of environmental hygiene standards, infection prevention principles, and regulatory requirements.

Physical Requirements

• Prolonged standing and walking.
• Frequent lifting, pushing, pulling, bending, and reaching.
• Ability to lift and move objects weighing up to and occasionally exceeding 40 pounds.

Working Conditions

• Healthcare environment with potential exposure to infectious diseases while utilizing appropriate safety precautions and protective measures.
• Regular interaction with caregivers, patients, visitors, physicians, leaders, and operational partners.
• Fast-paced environment requiring responsiveness to operational priorities and changing patient care needs.

Why ChristianaCare?

At ChristianaCare, Environmental Services professionals play a critical role in patient safety, infection prevention, and the patient experience. As an Environmental Services Supervisor, you will have the opportunity to lead a dedicated team, drive meaningful operational improvements, and help create a safe, clean, and healing environment for all those we serve.

Hourly Pay Range: $22.74 - $34.11This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Nov 3, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/