Environmental Services (EVS) Supervisor

Advocate Health Care; Chicago (IL); On-site; USD 48,000 - 70,000; Full time

Job summary

Advocate Health Care in Chicago, IL is seeking an Environmental Services Supervisor to ensure infection prevention, a safe environment, and high standards of cleanliness and customer service across the site. You will oversee staffing, workflow, and throughput to maximize productivity and patient satisfaction.

The role requires a High School Graduate, 2 years’ experience in environmental services, strong management and communication skills, and Basic Life Support certification within 6 months.

Qualifications

• Typically requires 2 years of experience in environmental services.
• Strong management and interpersonal skills.
• Excellent written and verbal communication with all levels.
• Basic computer skills required.

Responsibilities

• Ensure effective infection prevention practices to provide a safe environment.
• Adhere to all applicable local, state, and federal standard guidelines and regulatory practices.
• Perform quality measuring, monitoring, and improvement initiatives to ensure services rendered meet desired outcomes.
• Provide a consistent level of service that exceeds patients’ expectations in cleanliness and customer service.
• Ensure a high level of internal customer satisfaction through fostering positive relationships and providing a consistent and high reliable service.
• Drive operational outcomes in alignment with site and/or system scope of service.
• Monitor and coordinate all aspects of assigned department(s) operation to include staffing, workflow, and throughput to ensure maximum productivity and customer satisfaction.
• Financial accountability by scheduling and monitoring daily staffing to demand and ensuring departmental resources are appropriately utilized to minimize waste.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Skills

Strong management

Interpersonal skills

Communication skills

Basic computer skills

Education

High School Graduate

Job description

• Ensure effective infection prevention practices to provide a safe environment.


• Adhere to all applicable local, state, and federal standard guidelines and regulatory practices.


• Perform quality measuring, monitoring, and improvement initiatives to ensure services rendered meet desired outcomes.


• Provide a consistent level of service that exceeds patients’ expectations in cleanliness and customer service.


• Ensure a high level of internal customer satisfaction through fostering positive relationships and providing a consistent and high reliable service.


• Drive operational outcomes in alignment with site and/or system scope of service.


• Monitor and coordinate all aspects of assigned department(s) operation to include staffing, workflow, and throughput to ensure maximum productivity and customer satisfaction.


• Financial accountability by scheduling and monitoring daily staffing to demand and ensuring departmental resources are appropriately utilized to minimize waste.


• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.


• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Major Responsibilities

• Ensure effective infection prevention practices to provide a safe environment.


• Adhere to all applicable local, state, and federal standard guidelines and regulatory practices.


• Perform quality measuring, monitoring, and improvement initiatives to ensure services rendered meet desired outcomes.


• Provide a consistent level of service that exceeds patients’ expectations in cleanliness and customer service.


• Ensure a high level of internal customer satisfaction through fostering positive relationships and providing a consistent and high reliable service.


• Drive operational outcomes in alignment with site and/or system scope of service.


• Monitor and coordinate all aspects of assigned department(s) operation to include staffing, workflow, and throughput to ensure maximum productivity and customer satisfaction.


• Financial accountability by scheduling and monitoring daily staffing to demand and ensuring departmental resources are appropriately utilized to minimize waste.


• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.


• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, And/or Certification Required

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.

Education Required

• High School Graduate.

Experience Required

• Typically requires 2 years of experience in environmental services.

Knowledge, Skills & Abilities Required

• Strong management and interpersonal skills


• Excellent written and verbal communication skills and the ability to communicate effectively with all levels of team members and leadership


• Basic computer skills required

Physical Requirements And Working Conditions

• Physically able to stand for up to 80% of each workday as well as sit, walk, lift, squat, and bend.


• Must be able to occasionally push/pull up to 500 lbs. with mechanical assistance and occasionally lift up to 50 lbs. when moving equipment or furniture.


• May be exposed to dust and dirt.


• May be exposed to chemical and radiation hazards. May also be exposed to blood or bodily fluids requiring appropriate clothing to be worn.


• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.