Environmental Enforcement Officer - NAY18095

North Ayrshire Council; Irvine (CA); Híbrido; USD 29.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mobile workstyle

Limited home-working

Descripción de la vacante

The Streetscene role sits within Neighbourhood Services of North Ayrshire Council, focusing on deterring environmental crime and educating the public. You will issue penalties and support community safety through outdoor patrols and office-based CRM work.

Flexibility is required; a driving licence is preferred but not essential. You will engage with the public, manage emails, and adapt to varying workloads as part of a busy council service committed to a Great Place to Work.

Formación

• Public-facing role requiring good communication and empathy with the public.
• Ability to handle challenging situations and make clear decisions.
• Experience with computer systems and email management is essential.

Responsabilidades

• Deterring environmental crimes such as littering and fly tipping.
• Issuing fixed penalties and educating the public on responsible behaviour.
• Managing emails and responding to CRM enquiries; outdoor patrols and office work.

Conocimientos

Public interaction

Problem solving

Herramientas

CRM software

Descripción del empleo

We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.

We are a disability confident leader and we support reasonable adjustments throughout the recruitment process - for more information click

important-information-for-applicants (north-ayrshire.gov.uk)

This post is based in the Streetscene team within Neighbourhood Services. Deterring environmental crimes such as litter, fly tipping and dog fouling. Issuing fixed penalties, guiding and educating members of the public on responsible behaviour. Includes outdoor patrols and office based work including managing emails and responding to Customer Relationship system enquiries. The ideal candidate will be required to work flexibly. Driving Licence is preferred but not essential. Dealing with difficult situations, problem solving & computer skills essential.

For more details see the attached Role Profile below.

Before you apply, find out a little bit about us and why

we are a Great Place to Work.

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on our Staff Values and how to complete behaviour based application form questions is available on the

Staff values and behaviours (north-ayrshire.gov.uk).

Additional Information

References

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.

Our Workstyles

As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles:

Mobile – More than 90% of time spent primarily working on a mobile basis across multiple Council facilities and out in the community. There may be some limited opportunity to work from home.

This post has been allocated the workstyle: Mobile

More information on our workstyles can be found in our HR Guide -

Workstyles (north-ayrshire.gov.uk). If you have any questions on the allocated Workstyle for this post, please ask at interview.

Use of AI in Applications

Applicants may use AI tools to

assist

with drafting or refining their application. However, AI should only be used to enhance an application and must not replace personal experience or be used to generate content

wholly on

the applicant’s behalf. Where it is

identified

that AI has been used to create an application in full or to falsify responses, th