ENTRY Phlebotomist

Synectics Inc.; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Equal opportunity employer

Job summary

Synectics Inc. in Miami Beach is seeking an ENTRY PSR I/Lobby Experience Coordinator to greet patients, answer questions with care, and support smooth check-ins. This role helps maintain a welcoming lobby and supports phlebotomy workflows, ensuring confidentiality and accurate patient information.

The position emphasizes exceptional customer service, with duties spanning check-in via kiosk or tablet, coverage for breaks, and collaboration with phlebotomy staff to maintain efficient patient flow.

Qualifications

• High school diploma or equivalent required.
• Phlebotomy experience required, even intern/externship.
• 1–2 years of client-facing customer service experience.
• Some phlebotomy experience is required.

Responsibilities

• Greet patients upon arrival and answer questions with care and compassion.
• Maintain the waiting area and assist with breaks when phlebotomists are unavailable.
• Utilize phlebotomy skills to grow within the company.
• Explain procedures to patients to ensure safety and accuracy.
• Maintain confidentiality and accuracy of patient information.
• Perform daily activities accurately and on time under supervision.
• Maintain a safe and professional environment.
• Keep required records and documentation up to date.
• Demonstrate commitment and promote a positive image to patients and staff.

Skills

Phlebotomy

Customer service

Data entry

Check-in support

Compassionate care

Education

High school diploma

Tools

Self-service kiosk

Handheld tablet

Job description

Job Description

• The ENTRY PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion.
• The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable.
• This individual will also utilize Phlebotomy skills to grown within the company.
• The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner.
• The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information.
• The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.

Job Requirements

• High school diploma or equivalent required - no exceptions
• Phlebotomy experience is required, even if just an intern/externship to learn the basics
• Minimum of 1-2 years of client facing customer service required (Retail, Home Health Aide, etc).
• Some Phlebotomy experience is required
• Ability to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet
• Be willing to work both in the lobby and in a draw room with patients to help with breaks that need to be covered
• To perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• High level of customer service experience skills are required - this is critical to the heart of the role
• Keyboard/data entry experience a must.
• This is primarily a Lobby Greeter position to help patients check in at the kiosk and to help them feel more comfortable while waiting to be called back for their labs to be run - Will fill in for breaks and cover for staffing shortages
• Candidates need to be within a 20-25 min commute window to ensure their ability to travel to/from the site for coverage.
• If your candidate is currently a student, please ensure that your candidate's school schedule will NOT conflict with shift schedule.
• Shift/Time Zone: 7:00 to 4:00 pm rotational Saturdays

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.
• Synectics is an equal opportunity employer.